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Global Quality Director

Charlotte, North Carolina Job ID 11654

This reports into Global Professional Markets.

Develop and execute against a global quality strategy that empowers the organization to protect the trust of our consumers and brands and win in the market. This position will build cross functional capability to anticipate risk and prevent quality issues by developing expertise, standards in cGMP and quality technologies, and support existing product development (EPD) and new product development (NPD) qualification across the supply chain.Additionally, the role will drive prevention related programs that will mitigate process and product failure and provide global quality personnel with a toolkit of standards and programs that aid in continuous improvement initiatives.

Primary Accountabilities:

oEstablish, implement and communicate a strategic global quality vision which aligns the organization to protect the trust of our consumers and brands, and enables SCJ Professional to win in the market

oProvide over-site and ensure sustained performance against the Quality Management System

oLiaise with and leverage the HQ Quality cGMP COE for quality oversight and governance support, ensuring that global standards are incorporated into site level QMS execution plans

oEnsure drug manufacturing sites attain and sustain cGMP compliance, and that all sites are in a state of perpetual audit readiness

oBuild trust and credibility with key stakeholders and cross functional leadership teams at all levels of the organization

oUse critical thinking to drive scientific and risk-based decisions, enabling SCJ Professional to deliver quality product on time and on cost

oContinually assess, build and develop the capability of the global quality team members to properly support the business; support individual career growth opportunities and succession planning for site quality leaders

oProvide guidance and direction for managing high impact Product Incident Investigations, Near-Miss programs, and potential Customer Service impacting issues

oChallenge the quality organization to innovate, adopt best practices and drive prevention related programs that deliver on Cost of Quality reduction initiatives and enable breakthrough performance globally

oDevelop an SCJP COE (Center of Excellence) that enables global implementation of quality strategies and standards, to include CAPA, metrics, and 3PM and supplier quality management

oDrive quality metric improvement across the organization; communicate said improvements to key internal and external audiences and stakeholders

Required Qualifications:

oBS in Scientific Discipline; Engineering, Quality Engineering, Chemistry, or Microbiology Required

oMinimum of 7+ years of increasing responsibility and experience in quality and/or engineering in a global manufacturing environment.  Preferred meaningful assignments in manufacturing, engineering, and/or manufacturing quality within companies recognized for achievement of best practices in lean manufacturing/execution

oQuality leadership in a cGMP/OTC regulated environment required

oInclusive leader with 5+ years of management of people experience

Desired Qualifications:

oGlobal acumen and familiarity with multi-cultural diversity

oAbility to lead through influence, manage ambiguity, and demonstrate managerial courage to deliver against business objectives

oA well-rounded business person with strong organizational savvy, who partners effectively with cross functional stakeholders to earn respect and trust at all levels of the organization

oStrong communication skills – both written and oral.  Ability to present on various topics to executive committees when requested and/or discuss detailed issues with plant personnel

oExperience and ability to coach the broader team to enable effective problem solving, use of broad-based statistical analysis, focused consumer data management, ensuring E2E process control and capability

oStrong emphasis on quality tools (such as CAPA, FMEA, FTA, QFD, SPC, Six Sigma, etc.)

oMBA/Advanced Degree Preferred

SC Johnson & Son, Inc. is an equal employment opportunityand affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law.

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at262-260-3343or email your request to  All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.

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