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Associate Manager, eCommerce Shopper Insights

Chicago, Illinois Job ID 23249 Apply

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

The Associate Manager, eCommerce Shopper Insights is responsible for serving as a subject matter expert for the online shopper and business partner for shopper insights to the eCommerce sales team. This position reports to the Manager, Shopper Insights. Key workstreams include leading design & execution of channel-focused shopper research and partnering with customer & activation teams to roll out strategies that drive online conversion. This role is expected to work closely with the Category Management Center of Excellence team, as well as the retailer and channel focused Category & Shopper Leadership team (aka the “field team”). In addition, this role is highly cross-functional and will interact regularly with eCommerce roles in Omnicommerce, Consumer Insights & Business Analytics, Customer Marketing, Brand, and Global eCommerce Marketing.

Essential Duties and Responsibilities:

Critical member of the Chicago-based Shopper Insights team:

  • Serve as subject matter expert for the online shopper for the broader team, across SCJ retailers and categories

  • Be a business partner to the eCommerce sales team by translating business needs/priorities into relevant shopper insights and conversion strategies

  • Develop and advance a multidimensional understanding of shoppers and online dynamics including integrating customer and syndicated data to provide strategic consultation to the Sales and Business teams

  • Lead design & execution of national shopper research and partner with customer teams to activate, roll out strategies to drive online conversion

  • Will manage at least one key research vendor partnership or subscription

  • Will champion and become fluent in SCJ Shopper Toolbox.

Additionally, will give particular focus to a select number of customer or channel specific teams:

  • Works with “field team” to develop understanding of class of trade & retailer-specific shopper profiles, needs & behaviors online to craft strategies to drive conversion

  • Manage all primary & secondary research for those account teams which support and attain retailer and SCJ business objectives

  • Play an active role in customer presentations and influence retailers based on a deep understanding of the class of trade-specific category and shopper behaviors to drive company product sales and category growth

Required Skills / Experience / Competencies:

  • University Degree and 5+ years of relevant experience or advanced degree and 3+ years relevant experience

  • Must be authorized to work in the US

Preferred Skills / Experience / Competencies:

Education and Experience

  • Master’s degree preferred

  • Experience in Shopper Insights and/or Retailer-specific Insights OR equitable Consumer Insights experience

  • Experience working with top US retailers on design and delivery of customer research highly desired

Technical Skills

  • Experience working with third party data suppliers to scope and manage project work

  • Ability to translate data into compelling stories for customers

  • Ability to define root cause factors from data, experience, and judgement

  • Passion and curiosity for understanding and using human/shopper behavior to craft solutions

  • Advanced skills in syndicated data tools, Microsoft Office suite

  • Experience with retailer specific data tools (POS, Retailer Loyalty Card data, etc)

  • Experience with both primary and secondary research tools to understand shopper needs and behaviors

  • Experience with data visualization software (Tableau, Power BI, etc)

  • Experience with online digital shelf tools (Profitero, SimilarWeb, CommerceIQ, etc)

Leadership Skills

  • Comfort in dealing with ambiguity and ability to work in a self-directed environment

  • Cross-functional team partnership

  • Strong presentation and influencing skills

  • High sense of urgency

  • Excellent interpersonal and communication skills

  • Ability to adjust to different needs/priorities when leading research for accounts at various levels of eCommerce maturity


  • 5-15% travel, to present at key customer meetings

  • Remote work is available once a week for eligible employees

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.


Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.


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