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Director, Quality – North America

Chicago, Illinois

Category: Quality Assurance, Research and Development, Supply Chain Job ID: 27138

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.


The Director, Quality – North America role is responsible for leading SCJ in achieving industry best-in-class Quality results in North America.  The Director will assure compliance with regulatory requirements and SCJ procedures and guidelines.  The Director will also drive improvement in product Quality and performance, reducing variability and cost of Quality.  Also, the Director will investigate and resolve operational Quality issues.

The scope of this role is the end-to-end supply chain in the Region i.e. factories, GCB, contractors, repacking, warehouses and transport (in line with TTW project evolution), Quality point person for North American Supply Chain Leadership Team. Key role in Global Quality leadership team.


  • Set the Region’s strategic direction (vision and strategy) taking decisions on key strategic issues (working closely with the NA Global Supply Chain Leadership Team)
  • Accountable for Quality function through setting targets and managing individual, functional and contractor performance
  • Work with Global Quality to ensure the direction of the North American organization is aligned with global strategy.
  • Develop and maintain an integrated, well-trained, effective, and highly motivated function across BUs and countries (US & Canada).
  • Own and deliver on Regional Quality targets and KPIs
  • Play a role in major contract negotiations working closely Procurement and Finance
  • Set the style and direction for relationships with key external and internal customers
  • Champion change management activities within the team to continually improve the efficiency and Quality of contract manufacturing execution
  • Deliver operational objectives in line with business targets, review KPI performance against targets and drive a culture of strong performance management ensuring employees are motivated to realize their potential and achieve business objectives
  • Ensure that the Quality of suppliers is acceptable in accordance with Regional HQ and Global policy
  • Ensure basic Quality requirements are met when selecting and operating with 3PMs and suppliers
  • Act as First Point of Contact in Region for all Quality related matters (Global, Regional and Local) including liaison with GSC and Global RD&E
  • Lead Regional policy and strategy development in line with Global / Corporate directives as well as to coordinate Quality activities in the Region and across Platform
  • Establish a Regional Quality Council consisting of Regional Quality personnel and empower through shared DBO’s / MBO’s


  • Bachelors Degree in Engineering, Science, Chemistry or related area
  • 10+ years of experience in Quality and related disciplines


  • Manufacturing experience in FMCG, Pharma, Device or Food industry
  • Operational Quality experience
  • Experience Shaping Strategy and Global Perspective
  • Financial Acumen
  • Quality credentials / certifications


  • Travel up to 20% within North America
  • Remote work available once a week
  • This position is eligible for domestic relocation

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.


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