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Analyst, Customer Fulfilment

Frimley, United Kingdom Job ID 12054
 To execute knowledge-based order management tasks across different countries
 Using Lean methodology/tools & scripts, look for ways to create further efficiency

Main Responsibilities

Case Fill Level

  • Timely execution of IDA Tool to maximise case fill rate

Relationship Building

  • To work closely with other members of the Collaboration Team and the Centralised Team as well as the Associate Managers to provide outstanding service to all stakeholders. 
  • To work closely with Opex team members to drive process improvements within the department.

Order Management

  • Processing of sample/broker orders etc. to strict agreed procedure Manage truck overflows according to country specific procedure


  • Error resolution and solution formulation to include script trouble shooting


  • SOAR reporting – Ensure compliance and Audit readiness
  • Creation of accurate monthly metrics
  • Create & distribute country/function specific reports as required

Master Data

  • Accurate set up of material determination & CMIR in SAP to facilitate accurate processing of customer orders
  • Accurate set up of customer master records to ensure accurate delivery and billing processes
  • Maintain DChain status changes to strict agreed procedures

Continuous Improvement

  • Create capacity & drive efficiency by simplification and standardization of processes & procedures across multiple countries

Required Experience and Qualifications

  • Should be of graduate caliber
  • Knowledge of Lean methodology & tools (desirable)
  • Scripting experience

Key Competencies/Skills

  • Good communication skills
  • Fluent English & any EU language
  • Ability to work on own initiative and prioritise tasks
  • Ability to work under pressure with attention to detail
  • Ability to work across multiple countries at the same time
  • Good team player skills Flexibility/adaptability/respecting deadlines.
  • A sense of urgency Strong numeracy skill Quick thinking/acting (Speed)
  • Ability to multitask
  • Strong Process Automation (Robotics)

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