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AR Resolutions + Collections - EU Language

Frimley, United Kingdom Job ID 17748 Apply

As part of our EMEA Shared Service Centre, this role is within the Customer Financial Services department and is to improve SCJ financial performance by managing collections and credit management operations, reducing open deductions, speeding up validation of claims and ensuring accurate allocation of invoices to correct accrual; all in line with departmental KPIs targets

If you would like to work in a multicultural, FMCG organisation and are passionate about resolving payment issues and working with customers to ensure collections are done on time as well as using your languages we’d like to hear from you.

Based in Frimley, Surrey, we can offer you a competitive salary and profit share as well as half day Fridays and 1 day a week working from home.  We care about the well-being of our people and other benefits include free onsite gym with free classes, tennis courts, subsidised canteen and much more. Your convenience is important to us and if you're travelling on public transport we have a free shuttle bus service running from Farnborough Station (direct train from London Waterloo) and our local station in Frimley, as well as free parking on-site.


This role assumes responsibility of managing the credit risk for a portfolio of customer accounts on behalf of EMEA region. It requires a strong ability to make credit decisions within the DOA framework, to work independently as well as collaboratively cross functionally, to proactively chase Receivable items, process incoming claims & allocate accruals. It will require to take ownership of customer’s credit and ledger issues and escalate as and when necessary. It also requires a clear understanding and adherence to internal and external controls as well as identifying opportunities through Lean mindset in view of maximising efficiency

  • Follow procedures for accurate and timely credit collection
  • Develop, maintain and improve relationships with internal and external customers
  • Follow established Delegation of Authority (DoA) matrix and guidelines
  • Analysis, decisions and recommendations of customer’s credit related matters
  • Minimise the risk of bad and doubtful debts through credit management best practices
  • Manage insolvency resolution in conjunction with SSC and local Country management
  • Provide timely and accurate Credit reporting to relevant audience
  • Liaise with relevant cross-functional teams in relation to timely cash receipt, allocation and query resolution
  • Manage the customer rebates and promotional invoices, ensuring customers invoices are validated with the accruals tracker
  • Manage the creation of long-term agreements, avoiding non-approved expenditure
  • Monthly reconciliation of the subsystem (TSM) to SAP GL accounts and month end reporting
  • Ensure timely approval and processing of claims, Invoices and deductions by customer.
  • Conduct thorough investigation of price and logistics claims
  • Take active part in process improvements through Lean methodology approach and cross-functional problem-solving matters
  • Reporting


  • Fluent in both English and an EU language ideally either Russian or Ukrainian written and verbal but we are open
  • Experience in a customer facing role
  • Experience in an accounting environment or accounts receivable
  • Good attention to details
  • Process improvement orientated (Lean mindset)
  • Experience with Microsoft Office tools such as Excel & Outlook
  • Excellent communication and interpersonal skills
  • Strong team player ability
  • Strong Proactivity and Personal Ownership
  • Demonstrate adaptability & flexibility in fast paced changing environment


  • SAP experience preferable
  • Experience with powerpoint and presentation
  • Finance/Accounting experience

You need to be legally eligible to work in country of application.


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  • Finance and Accounting, Frimley, England, United KingdomRemove