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Credit/Collections & Resolutions Analyst - French Speaker

Frimley, United Kingdom Job ID 14824 Apply

In this role you'll work within the SCJ Customer Financial Services department as part of the EMEA Shared Service centre to improve SCJ's financial performance.

You'll do this by managing customers rebates and promotional invoices and claims on invoices due to discrepancies on pricing and freight. You'll also manage the collections and credit management operations, whilst all in line with departmental KPIs targets


  • Manage a portfolio of customers following SCJ policies and procedures

  • Minimise the risk of bad and doubtful debts through credit management best practices

  • Customer rebates and promotional invoices

  • Conduct thorough investigation of price and logistics claims

  • Ensure timely approval and processing of claims, Invoices and deductions by customer.

  • Drive process changes as well as Efficiency & Effectiveness improvements through a Lean mindset using lean methodology

  • Build relationships with external and internal customers (retailers and internal functions)

  • Ensure customers account reconciliation are completed and accurate

  • Timely escalation and resolution of disputes

  • Responsible for the SOX compliance of SSC processes


  • Fluent in both English and French, written and verbal

  • Good Finance/Accounting experience ideally in AR and/or Pricing Resolutions

  • Excellent attention to detail (SHL tests)

  • Process improvement orientated

  • Intermediate Excel i.e. pivot tables and vlookups etc (excel test)

  • Excellent communication and interpersonal skills

  • Strong Proactivity and Personal Ownership

  • Demonstrate adaptability & flexibility in fast paced changing environment

  • Very good team player

  • Mindset to seek continuous improvement

  • Strong sense of urgency


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