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Customer Supply Chain Fulfillment Analyst - French Speaker

Frimley, United Kingdom Job ID 20205 Apply

SC Johnson has opportunities for an Analyst, Supply Chain - Customer Fulfillment, French Speaker

Role Summary

As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers (retailers) in our French markets and for the SCJ sales team for which you're responsible.  As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.

If you would like to work in a multicultural, FMCG organisation and are passionate about supply chain, we’d like to hear from you.

Based in Frimley, Surrey, we can offer you a competitive salary, profit share and a 4.5 day working week.  We care about the well-being of our people and other benefits include free onsite gym with free classes, tennis courts, subsidised canteen and much more. Your convenience is important to us and if you're travelling on public transport we have a free shuttle bus service running from Farnborough Station (Farnborough has direct services to London Waterloo) and our local station in Frimley, as well as free parking on-site.


  • To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.

  • To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.

  • To maximise collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.

  • To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.

  • To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.

  • Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.

  • Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.

Required Skills / Experience / Competencies:

  • Fluent in both English and French, written and verbal

  • Should be of graduate caliber

  • Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)

  • Previous experience in customer services and order management experience (desirable)

  • Excellent attention to detail

  • Very good team player

  • Mindset to seek continuous improvement

  • Strong sense of urgency

Preferred Skills / Experience / Competencies:

  • Intermediate level in Word, Excel and Outlook

  • Influencing, presenting, communication and problem- solving skills

  • Ability to establish collaborative and trusting business relationships, through professional, proactive interactions

  • Proactive cooperation and service orientation

  • Flexibility/Adaptability

  • Strong numeracy skills

  • Results focused: able to prioritize tasks effectively and work on own initiative

  • Ability to work under pressure

You need to be legally eligible to work in country of application.


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