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Analyst, Customer Fulfillment (Japanese)

Makati City, Philippines Job ID 23744 Apply
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
  • Collaborates with BPT to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

  • Good oral & written communication skills
  • Solid accuracy and attention to detail
  • Ability to work on own initiative and prioritize tasks
  • Ability to work under pressure and strong attention to detail
  • Good team player who works well with others
  • Demonstrated flexibility/adaptability
  • A strong sense of urgency
  • Open to changes
  • Fluent or strong English and Japanese (reading, speaking, writing)

Preferred Skills / Experience / Competencies:

  • College Degree or equivalent on the job experience
  • Previous Customer Services experience
  • Must be a fluent English speaker
  • SAP experience (desirable)
  • 0-2 years experience in similar roles
  • Process improvement orientation
  • Strong ability with Microsoft Office tools and other computer systems
  • Excellent communication and interpersonal skills
  • Strong proactivity and personal ownership
  • Flexibility to address critical business needs
  • Background working in multi-cultural environment advantage
  • Lean capability/Project management skills

(Fresh Grad accepted)

Job Requirements:

- Full-Time, typical shifts is 8AM-5PM or 9AM-6PM (subject to change as the team rotates shift for back-up purposes), Mondays to Fridays, overtime is expected as needed, willing to work on-site.

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  • Supply Chain, Makati City, Metro Manila, PhilippinesRemove

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