Analyst, Customer Fulfillment (Japanese)

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

• Proactive order management and anticipating and solving issues relating to customer orders
• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
• Escalation of stock allocation and customer service issues to Team Leader
• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
• Collaborates with BPT to solve systems issues
• Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

• Good oral & written communication skills
• Solid accuracy and attention to detail
• Ability to work on own initiative and prioritize tasks
• Ability to work under pressure and strong attention to detail
• Good team player who works well with others
• Demonstrated flexibility/adaptability
• A strong sense of urgency
• Open to changes
• Fluent or strong English and Japanese (reading, speaking, writing)

Preferred Skills / Experience / Competencies:

• College Degree or equivalent on the job experience
• Previous Customer Services experience
• Must be a fluent English speaker
• SAP experience (desirable)
• 0-2 years experience in similar roles
• Process improvement orientation
• Strong ability with Microsoft Office tools and other computer systems
• Excellent communication and interpersonal skills
• Strong proactivity and personal ownership
• Flexibility to address critical business needs
• Background working in multi-cultural environment advantage
• Lean capability/Project management skills

(Fresh Grad accepted)

Job Requirements:

- Full-Time, typical shifts is 8AM-5PM or 9AM-6PM (subject to change as the team rotates shift for back-up purposes), Mondays to Fridays, overtime is expected as needed, willing to work on-site.

What's in it for you

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay 
• Health care benefits, such as paid sabbaticals, a fitness centre and more
• A family-oriented program
• Personalized career development plan
• Independence and Autonomy

ABOUT SC JOHNSON

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning and professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Apply now to join us and go further with our family.

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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