Analyst, Customer Fulfillment (Korean Speaker)

As the Analyst, Customer Fulfillment (Korean Speaker), the role will be focused in accurately, timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

• Proactive order management and anticipating and solving issues relating to customer orders

• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)

• Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)

• Escalation of stock allocation and customer service issues to Team Leader

• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem

• Identifies and implements process improvements and identifies efficiencies and best practices

• Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary

• Collaborates with E-commerce department to solve systems issues

Required Skills / Experience / Competencies:

• Bachelor’s Degree business, economics, management, or any related course

• At least 1-year experience in Shared service or Business Process Outsource is preferred

• Fluency in both English and Korean (Speak, Read and Write) is required

Job Requirements:

• Full-time employment

• Work Hours: following AU shift and Calendar (5:00am – 2:00pm or 6:00am - 3:00pm)

SC Johnson Asia has been recognized as theBest Multinational Workplace by Great Place to Work®!

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