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Analyst, Customer Fulfillment (Mandarin Speaker)

Makati City, Philippines Job ID 18644 Apply

As the Analyst, Customer Fulfillment, you will responsible for efficiently process all customer orders and returns in the system and resolve issues accordingly based on established procedures across all markets serviced by SSC (Shared Services Center)

The internal job title for this position is Analyst, Customer Fulfillment

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders

  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)

  • Day to day liaison between Logistics Service Partners and local country (Sales, Logistics & Finance Departments)

  • Escalation of stock allocation and customer service issues to Team Leader

  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem

  • Identifies and implements process improvements and identifies efficiencies and best practices

  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary

  • Collaborates with E-commerce department to solve systems issues

  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

  • Min 1 year of experience order management, order fulfillment, customer service or related experience

  • Experience in Microsoft formulas will be an advantage

  • Spoken and written English and Mandarin is a must (support Greater China)

Job Requirements:

  • Permanent – full time job

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

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  • Supply Chain, Makati City, Metro Manila, PhilippinesRemove