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Analyst, Customer Fulfillment(Mandarin)

Makati City, Philippines Job ID 11660


This position reports to the Customer Fulfillment Associate Manager. The role requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between Logistics Service Providers (LSP) and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives and visits local country as representative of Shared Services Center (SSC), if required
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

    Required Skills / Experience / Competencies:

    • Bachelor’s degree in Industrial Engineering, Business or any related degree
    • Min 1-2 years of experience in SAP or in a similar capacity, preferably in an MNC environment
    • Good in Microsoft Office tools and any ERP(Enterprise Resource Planning) system

    Preferred Skills / Experience / Competencies:

    • Prior Customer Services experience would be an added advantage
    • Fresh Graduates are encouraged to apply

    Job Requirements:

    • Full Time
    • 8am to 5pm; Mondays to Fridays
    • Overtime might be required depending on the critical deliverables

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      • Supply Chain, Makati City, National Capital Region, PhilippinesRemove