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Analyst, Customer Fulfillment (Mandarin)

Makati City, Philippines Job ID 17373 Apply

As the Analyst, Customer Fulfillment, you will responsible for efficiently process all customer orders and returns in the system and resolve issues accordingly based on established procedures across all markets serviced by SSC (Shared Services Center)

Essential Duties and Responsibilities:

  • Order Management – Performs data entry according to established procedures from one or more supported market

  • Efficiently manages customer portals for Manual, Semi EDI (Electronic Data Interchange) & EDI Customers

  • Executes established stock allocation procedure and error resolution logic, escalate stock availability issues or order error outside the logic

  • Runs necessary reports to Track Performance

  • Advise order issues for FOT(Front Office Team) to take necessary actions (Data Pack)

  • Identify best in class order management practices and apply suitable process enhancements to improve efficiency and effectiveness

  • Maintains high level of coordination with Customer Service Teams

Required Skills / Experience / Competencies:

  • Min 1-2 years of experience in SAP or in a similar capacity, preferably in an Shared Services, Fast Moving Consumer Goods, or Multinationals environment

  • Previous customer service background

  • Good in Microsoft Office tools and any ERP (Enterprise Resource Planning) system

  • Spoken and written English and Mandarin is a must

Job Requirements:

  • Permanent – full time job

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

PLEASE NOTE: This job posting is not related to a current job opening at SC Johnson. We are proactively building a pipeline of interested candidates for future opportunities.  If you’re interested, please submit an application to indicate your interest in future open roles and we will be in touch. 

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  • Supply Chain, Makati City, Metro Manila, PhilippinesRemove