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Analyst, Customer Fulfillment (Vietnamese Speaker)

Makati City, Philippines Job ID 15716 Apply

Summary:

This position reports to the Associate Manager, Customer Fulfillment. The role requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders

  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)

  • Day to day liaison with local country (Sales, Logistics & Finance Departments)

  • Escalation of stock allocation and customer service issues to Team Leader

  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem

  • Identifies and implements process improvements and identifies efficiencies and best practices

  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary

  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

  • Bachelor’s Degree in Industrial Engineering, Business or equivalent.

  • Minimum 1 to 2 years of experience in SAP (Systems Applications and Products) or in a similar capacity, preferably in an MNC (Multinational Company) environment.

  • Must be fluent in English/Vietnamese (read, write, and speak).

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

Not ready to apply?  Join our Talent Community! https://scjohnson.gr8people.com

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  • Supply Chain, Makati City, Metro Manila, PhilippinesRemove