Skip Navigation
Job Search

Analyst, Customer Fulfillment (Vietnamese Speaker)

Makati City, Philippines Job ID 15716 Apply


This position reports to the Associate Manager, Customer Fulfillment. The role requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders

  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)

  • Day to day liaison with local country (Sales, Logistics & Finance Departments)

  • Escalation of stock allocation and customer service issues to Team Leader

  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem

  • Identifies and implements process improvements and identifies efficiencies and best practices

  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary

  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

  • Bachelor’s Degree in Industrial Engineering, Business or equivalent.

  • Minimum 1 to 2 years of experience in SAP (Systems Applications and Products) or in a similar capacity, preferably in an MNC (Multinational Company) environment.

  • Must be fluent in English/Vietnamese (read, write, and speak).

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

Not ready to apply?  Join our Talent Community!


Sign Up For Job Alerts

Don't miss out - sign up for our email list.

Interested InSelect a job category from the list of options. Search for a location and select one from the list of suggestions. Finally, click “Add” to create your job alert.

  • Supply Chain, Makati City, Metro Manila, PhilippinesRemove