Analyst, Customer Fulfillment (Vietnamese Speaker)Makati City, Philippines Job ID 15716 Apply
This position reports to the Associate Manager, Customer Fulfillment. The role requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.
Essential Duties and Responsibilities:
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison with local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
Required Skills / Experience / Competencies:
Bachelor’s Degree in Industrial Engineering, Business or equivalent.
Minimum 1 to 2 years of experience in SAP (Systems Applications and Products) or in a similar capacity, preferably in an MNC (Multinational Company) environment.
Must be fluent in English/Vietnamese (read, write, and speak).
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