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Analyst, Customer Fulfillment

Makati City, Philippines Job ID 1273
Job Number1273
Makati,Philippines

Summary:

This position reports to the Customer Fulfillment Associate Manager. The role requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.

Essential Duties and Responsibilities:

  • Proactively manages order and solve issues pertaining to customer orders.
  • Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations especially during reception windows.
  • Day to day liaison between the Logistics Service Providers (LSP) and the Sales, Logistics & Finance Departments.
  • Escalation of stock allocation and customer service issues to the team leader.
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the root problem.
  • Identify and implement process improvements and identifies efficiencies and best practices.
  • Conduct trade visits with sales representatives.
  • Collaborates with E-commerce department to solve systems issues.
  • Develop and maintain customer service performance reporting system.

Required Skills / Experience / Competencies:

  • Bachelor’s in Industrial Engineering, Business or equivalent.
  • Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an MNC environment.
  • Good in Microsoft Office and any Enterprise Resource Planning (ERP) system.
  • Good English and Mandarin communication and written skills.

Preferred Skills / Experience / Competencies:

  • Prior Customer Service experience would be an added advantage.
  • Fresh Graduates are encouraged to apply.

Job Requirements:

  • Full Time, Mondays to Fridays, 8am to 5pm.
  • Overtime may be required based on critical deliverables.

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