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Analyst, Customer Fulfillment

Makati City, Philippines Job ID 1415
Job Number1415
Makati,Philippines

Summary:

This position reports to the Customer Fulfillment Associate Manager. The role requires the individual to process customer orders for a portfolio of accounts and the resolution of internal and external customer queries accurately and on a timely basis.

Essential Duties and Responsibilities:

  • Proactively manages order and solve issues pertaining to customer orders
  • Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations especially during reception windows
  • Day to day liaison between the Logistics Service Providers (LSP) and the Sales, Logistics & Finance Departments
  • Escalation of stock allocation and customer service issues to the team leader
  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the root problem
  • Identify and implement process improvements and identifies efficiencies and best practices
  • Conduct trade visits with sales representatives
  • Collaborates with E-commerce department to solve systems issues
  • Develop and maintain customer service performance reporting system

Required Skills / Experience / Competencies:

  • Bachelor’s in Industrial Engineering, Business or equivalent
  • Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an MNC environment
  • Good in Microsoft Office and any Enterprise Resource Planning (ERP) system
  • Good English and Thai communication and written skills

Preferred Skills / Experience / Competencies:

  • Prior Customer Service experience would be an added advantage
  • Fresh Graduates are encouraged to apply

Job Requirements:

  • Full Time, Mondays to Fridays, 8am to 5pm
  • Overtime may be required based on critical deliverables

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