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Analyst, Customer Fulfillment

Makati City, Philippines Job ID 1455
Job Number1455


The position reports to the Process Efficiency Associate Manager. The role is to accurately and efficiently process all customer orders and returns in the system and resolve issues based on established procedures across all markets serviced by the Shared Services Center (SSC).

Essential Duties and Responsibilities:

  • Order Management. Performs data entry as per the procedures from one or more supported markets
  • Efficiently manages customer portals for Manual, Semi Electronic Data Interchange (EDI) & EDI Customers
  • Executes stock allocation procedures and error resolution logic
  • Escalates stock availability issues or order errors outside the logic
  • Runs the necessary reports to track performance
  • Advise order issues to the Front Office Team (FOT) to take necessary actions
  • Identify best in class order management practices and apply suitable process enhancements to improve efficiency and effectiveness
  • Maintains high level of coordination with the Customer Service teams

Required Skills / Experience / Competencies:

  • Bachelor’s in any field
  • Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an MNC environment
  • Previously from a Customer Service background
  • Good in Microsoft Office and any Enterprise Resource Planning (ERP) system
  • Good English communication and written skills

Job Requirements:

  • Full Time, Mondays to Fridays, 2:30AM to 12:00Noon (Australia and New Zealand)
  • Overtime may be required based on critical deliverables.

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