Analyst, Customer Fulfillment (ANZ Market)
Makati City, Philippines Job ID 23745 Apply
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
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Essential Duties and Responsibilities:
- Proactive order management and anticipating and solving issues relating to customer orders
- Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
- Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
- Escalation of stock allocation and customer service issues to Team Leader
- Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
- Identifies and implements process improvements and identifies efficiencies and best practices
- Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
- Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
Required Skills / Experience / Competencies:
- Good oral & written communication skills
- Solid accuracy and attention to detail
- Ability to work on own initiative and prioritize tasks
- Ability to work under pressure and strong attention to detail
- Good team player who works well with others
- Demonstrated flexibility/adaptability
- A strong sense of urgency
- Open to changes
- Fluent or strong command of English language
Preferred Skills / Experience / Competencies:
- College Degree or equivalent on the job experience
- Previous Customer Services experience
- Must be a fluent English speaker
- SAP experience (desirable)
- 0-2 years experience in similar roles
- Process improvement orientation
- Strong ability with Microsoft Office tools and other computer systems
- Excellent communication and interpersonal skills
- Strong proactivity and personal ownership
- Flexibility to address critical business needs
- Background working in multi-cultural environment advantage
- Lean capability/Project management skills
(Fresh Grad accepted)
Job Requirements:
- Full-Time, typical shift is following ANZ time (3AM-12NN/4AM-1PM; 5AM-2PM/6AM-3PM), Mondays to Fridays.
- Overtime is expected as needed.
- Willing to work on-site.
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