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Associate, Customer Fulfillment (Mandarin Speaker)

Makati City, Philippines Job ID 20873 Apply

As the Associate, Customer Fulfillment (Mandarin Speaker), the role will be focused in accurately, timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders

  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)

  • Day to day liaison between LSP (Logistics Service Provide) and local country (Sales, Logistics & Finance Departments)

  • Escalation of stock allocation and customer service issues to Team Leader

  • Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem

  • Identifies and implements process improvements and identifies efficiencies and best practices

  • Conducts trade visits with sales representatives if required and visits local country as representative of SSC (Share Service Centre) as necessary

  • Collaborates with E-commerce department to solve systems issues

Required Skills / Experience / Competencies:

  • Bachelor’s Degree business, economics, management, or any related course

  • At least 1-year experience in Shared services or Business Process Outsource is highly preferred

  • Fluency in both English and Mandarin (Speak, Read and Write) is required

Job Requirements:

  • Full-time employment

  • Work Hours: 9:00AM to 6:00PM (Mondays to Fridays)

  • Overtime might be required depending on the critical deliverables

SC Johnson Asia has been recognized as the  Best Multinational Workplace by Great Place to Work®!

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  • Supply Chain, Makati City, Metro Manila, PhilippinesRemove

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