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Associate Manager, Customer Fulfillment

Makati City, Philippines Job ID 16969 Apply

As the Associate Manager, Customer Fulfillment, you are expected to optimize the service provided to our subsidiaries’ local trade customers by achieving the targeted level of orders delivered completely and on time. You will also drive the Shared Service Center Customer Service function in line with industry best practices and sustain cross country process commonality and continuous process improvement within the Shared Service Center and the local country.

Essential Duties and Responsibilities:

  • Responsible for achieving or exceeding agreed Customer Service Key Performance Indicators

  • Provides escalation support to resolve relevant issues between Shared Services Centers, local teams and logistics

  • Ensures compliance with country legal and market practices regarding customer service processes

  • Responsible for the application of policies and internal controls regarding Order to Delivery processes

  • Proactively communicates potential issues to local, regional or global teams, as appropriate

  • Drives the Customer Service function in line with industry best practices through external benchmarking and by working with the Business Process Technology (BPT) organization to identify and drive industry best practices and process implementation, as well as value-added activities

  • Provides clear direction and empowerment to the team, so they can perform at the expected standards

Required Skills / Experience / Competencies:

  • Degree in Engineering, Supply Chain Management Business Administration or related field

  • Minimum 3 years Supply Chain experience as lead or Associate Manager level

  • Has in-depth understanding of the order to delivery cycle and order management activity 

  • SAP knowledge required

Job Requirements:

  • Full Time

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

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  • Supply Chain, Makati City, Metro Manila, PhilippinesRemove