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Associate Manager, HRIS (ServiceNow Developer) (Fixed Term contract until December 2021)

Makati City, Philippines Job ID 15061 Apply

Summary:

The ServiceNow Administrator/Developer plays a pivotal role in the delivery of support activities in the company’s HR Portal.  The role is responsible in development of new services and maintenance of existing portal functionalities.

Essential Duties and Responsibilities:

  • Provide ServiceNow development best practice expertise and technical support for HR Portal implementation

  • Deliver ServiceNow development consulting to Center of Excellence and HR Delivery teams for all modules implemented

  • Development of workflows and scripts to personalize and improve existing ServiceNow applications

  • Conduct Impact Analysis on the ServiceNow applications and modules for new requirements.

  • Development of ServiceNow custom applications from design to implementation in order to automate and improve processes

  • Train technical support in problem solving portal issues

  • Automation of routine tasks including design, creation and administration of key components

  • Coordinate and implement the scheduling of upgrades and/or service packs, testing of such upgrades and general maintenance of ServiceNow

Required Skills / Experience / Competencies:

  • Minimum of 3 years related work experience in ServiceNow Developer role

  • ServiceNow Administration/Developer Certification

  • Knowledge of cloud computing concepts and Software as a Service (SaaS) architecture

  • Knowledge of IT service management and the ITIL service operations and transition processes

  • Preferred: Experience Implementing and maintaining HR Service Management Tools, Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process areas

  • Preferred: Knowledge of Agile/Scrum methodology

  • Preferred: Strong Knowledge of HR Delivery Model

Job Requirements:

  • Fixed Term employment till December 2021

  • Work Hours: mid-shift 3:00pm to 12:00am

  • Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported

SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!

Not ready to apply?  Join our Talent Community! https://scjohnson.gr8people.com

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