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Associate Manager, IT Process Management

Makati City, Philippines Job ID 13040 Apply


Reporting to the Service Strategy and Development Manager this role is responsible for the definition, implementation, management and maturity growth of the selected ITIL processes. The role ensures that day-to-day process execution is carried out in a timely and reliable way.

The role is key in ensuring the services delivered through the BPT operations has proper support provided from the level of owned process. It is expected to work in collaboration with all process managers and will focus on Process Management activities with a focus on, but not limited to Service Request Management and Knowledge Management.

Essential Duties and Responsibilities:

  • Management of the full lifecycle for assigned service/process components Service Request Management Process
  • Knowledge Management Process
  • Cross-process responsibilities
  • Service Catalog Management Process

Required Skills / Experience / Competencies:

• Minimum 3-5 years of experience in IT operations and/or IT support roles

• ITIL Intermediate Certificate at the area of the owned process.

• Bachelor’s degree in Computer Science, IT, or equivalent experience.

Preferred Skills / Experience / Competencies:

  • Demonstrated skills working with cross-functional and geographical dispersed teams and dispersed support teams/vendors
  • Demonstrated ability to implementation and mature processes
  • Ability to converse effectively and fluently in both business and technical terms
  • Project management experience
  • Proven multi-cultural teamwork and interpersonal skills demonstrated in a virtual working environment.
  • Demonstrated ability to influence cross-functional teams and geographically dispersed support teams/vendors
  • Demonstrated ability to implementation and mature processes

Job Requirements:

  • Full Time
  • Able to travel up to 10%.

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  • IT, Makati City, National Capital Region, PhilippinesRemove