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Associate, Order Management (Mandarin-Speaking)

Makati City, Philippines Job ID 13148 Apply

Reports to the Customer Service Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries

Essential Duties and Responsibilities:

  • Proactive order management and anticipating and solving issues relating to customer orders
  • Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
  • Day to day liaison between Logistics Service Provider and local country (Sales, Logistics & Finance Departments)
  • Escalation of stock allocation and customer service issues to Team Leader Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
  • Identifies and implements process improvements and identifies efficiencies and best practices
  • Conducts trade visits with sales representatives if required and visits local country as representative of Shared Service Center as necessary
  • Collaborates with E-commerce department to solve systems issues
  • Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies::

  • Ability to work on own initiative and prioritize tasks
  • Ability to work under pressure and strong attention to detail

Job Requirements:

  • Undergraduate/Vocational/Bachelors Degree
  • Previous Customer Services experience
  • Must be a fluent English/Mandarin speaker
  • SAP experience (desirable)

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  • Supply Chain, Makati City, National Capital Region, PhilippinesRemove