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HR Portal Content Management & Implementation Support-2

Makati City, Philippines Job ID 11596
This role will be the main point of contact for uploading, maintaining and updating the knowledgebase and HR Policy articles in the HR Portal (ServiceNow). Also, this role will be expected to provide support to the implementation of ServiceNow across all regions.

 Essential Duties and Responsibilities:

  • Upload and maintain articles and documentations on the HR Portal (ServiceNow) which may include, but is not limited to, HR Policies, Process Documents, Job Aids, etc.
  • Consult with operations and project team to understand and document HR portal requirements
  • Document processes and procedures necessary to maintain the knowledgebase, to manage articles, and to outline the partnership between the project team and the stakeholders
  • In charge of all updates or new material requested by stakeholders
  • User Management: create and limit difference access levels
  • Constantly revisit portal designs, implement new functionalities within the tool such as interactive menus, FAQ sections, etc.
  • Maintain version control, updating and archiving as necessary
  • Review traffic/usage of knowledgebase articles with stakeholders
  • Work on language translations necessary in the implementation of ServiceNow
  • Provide support in testing new and existing configurations in ServiceNow
  • Support other activities related to implementation of ServiceNow across all regions
  • Participate in implementing initiatives related to continuous improvement

Required Skills / Experience / Competencies:

  • Strong verbal and written communication skills
  • Ability to prioritize workload and provide timely follow-up and resolution
  • Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines
  • Strong attention to detail
  • Skilled in developing professional relationships with colleagues, supervisors, and peers
  • Proficient in Microsoft Office (Word, Excel PowerPoint)
  • Fresh Graduates with Bachelor’s degree in IT, Computer Science, Programming, or related discipline are welcome to apply
  • 1 -2 years experience in using ServiceNow is an advantage. Relevant experience as Technical/Content Writer or in writing help articles is a plus

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  • Human Resources, Makati City, National Capital Region, PhilippinesRemove