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Sr. Associate, Workday Operations Support

Makati City, Philippines Job ID 1286
Job Number1286

Essential Duties and Responsibilities:

•Data Support & Maintenance
•User Training
•Workday Security
•Enhancement Support
•Data Load Support
•Regular & Custom Reports
•Workday Release Management

Required Skills / Experience / Competencies:

•Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration preferred
•Ability to accurately collect information and ask probing questions to understand and assess the colleagues’ needs and situation
•Strong verbal and written communication skills
•Strong customer service skills including ability to diffuse challenging situations
•Ability to prioritize workload and provide timely follow-up and resolution
•Skilled in conducting research and using existing knowledge to resolve inquiries
•Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines
•Strong attention to detail
•Possesses problem solving skills
•Skilled in developing professional relationships with colleagues, supervisors, and peers
•With experience in using Service Center technologies (e.g. ticket management, knowledge management, telephony / chat, email, document management, etc.)
•Bachelor’s degree in Computer Science, HR, or related discipline required
•more than 1 year of experience in HR, Shared Service Organizations, Contact Center / Customer Service experience preferred
•more than 2 years of Workday 'HR Admin' role experience that allow:
-Tier 2, Non Data Entry Role Support
-Data Corrections/Rescind & Audits
-Designing reports and required calculated fields
-Security Role Assignments
-Doing workday re organizational Work
-Business Process Support
-Experience in at least 2 or more of the following Administrative roles - Talent, Compensation, Security, Job, etc.

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