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Customer Marketing Associate

Australia Job ID 16842 Apply

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

In 2020, SC Johnson Australia was named as the #1 Best Place To Work by Great Place to Work Australia. Category under 100 employees!


Customer Marketing is a critical function within the SCJ business, as it connects sales and marketing, by providing exceptional category and retailer growth narratives that win the shopper.

The Customer Marketing Associate is a development role that supports the customer marketing managers in the execution of our channel plans to win with the shopper every day.

We are looking for someone who is collaborative, results focused, and a desire to learn from strong mentors and progress through the business.

You will also be given responsibility across a couple of smaller categories, and ownership to develop the channel strategy, shopper activations and retailer trade narratives.

Essential Duties and Responsibilities

  • Supports the Customer Marketing Managers in the development of price, promotion and assortment strategy across our core channels of Grocery, Mass, Pharmacy, Online, DIY and Club

  • Works collaboratively with the sales and marketing teams to ensure these strategies can be executed across our brands and retail customers

  • Supports the Customer Marketing Managers in the development of shopper briefs with our global agency partners

  • Align with our marketing teams to ensure consistent messaging of consumer and shopper communications, in line with brand guidelines

  • Collaborate with our marketing and sales teams to ensure end to end planning of our FOCO plans, to help win across the consumer and the shopper

  • Work with our agency partners to source relevant shopper assets required to execute with our retail partners

  • Work collaboratively with our global teams to source relevant insights and case studies from other markets, that will help in the sell in of retailer narratives

  • Support the Customer Marketing Managers in sourcing relevant samples, materials, assets etc related to the setup of range reviews and planning days

  • Point of contact for all Customer Marketing related online execution, including pureplay, Direct to Consumer and bricks / clicks

  • Develop price and promotion strategies across our Direct to Consumer Channel

  • Responsible for the Channel Strategy, Trade Narratives and Shopper Strategy across these categories

  • Responsible for the management and execution of special projects within the customer marketing team

Required Skills / Experience / Competencies:

  • A university degree is preferred, ideally in business or marketing.

  • At least 1 year in either a Marketing, Category or an Account Management role, in a brand driven FMCG company

  • Some experience presenting to customers is essential

  • Initiative, results focused, collaborative and a willingness to learn and progress through the business

  • Project management experience and ability to manage and prioritize tasks and priorities

  • Analysis and problem assessment/solving skills

Benefits & Culture

  • Great Place To Work Certified 2021

  • Flexible work hours  + compressed work week

  • Above market superannuation contributions of 13.25%

  • Profit share scheme

  • On-site gym, yoga classes, tennis courts, casual dress code, staff shop, and free on-site parking 

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