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Senior Analyst, Ecommerce Customer Supply Chain

Pudong, China Job ID 1422
Job Number1422
Pudong,China

Summary:

This role is to support EC growth strategy through the integration with EC customers’ supply chain. Act as the link between customer supply chain & internal operation team, to make sure the customer voice is heard by SCJ.

Essential Duties and Responsibilities:

  • Monitor customer daily order fulfillment status to make sure the customer demand can be fulfilled, and the CFR can be guaranteed
  • Daily trouble shooting, act as contact window of SCJ supply chain to ensure the entire operation team can fully support customer in terms of orders, delivery, AR & complaints
  • Daily communicate with customer replenishment team to monitor the regular order & promotion.
  • Drive cross-functional execution of EC key event
  • Provide analysis & insight regarding the customer order pattern & volume to internal sales, planning team & customers
  • Work with other pillars and functions to incorporate SHE controls into daily work procedures.
  • Support SC JBP (joint business plan) execution with customers: example CPFR (collaborative promotion forecasting and replenishment), EDI (electronic data interchange), go direct shipmentSupport to smooth the internal process regarding EC operation

Required Skills / Experience / Competencies:

  • TTL 3 to 4 years working experience
  • At least 2 years’ experience in customer service team; customer operation team; customer supply chain in FMCG
  • Have the understanding of order to cash process
  • Have the experience with CPFR with customers and other supply chain integration project
  • Have basic planning & logistics knowledge, but not necessary to take the role before
  • EC experience will be an plus

Job Requirements:

  • Be sensitive to number, good at analysis
  • Problem solver, proactive learner
  • Good at communication, able to manage customer expectation
  • Skilled Excel & PPT
  • Minor frequency of travelling
  • Fluent oral English, good at writing

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