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Analyst Customer Fulfillment - Lifestyle Brands

Racine, Wisconsin Job ID 11264

Job Details:


  • Responsible for processing customer orders in SAP based on an assigned portfolio of North American retail customers
  • Proactivley communicate and manage escalations to improve order management activity
  • Executes services in a manner aligned with SCJ’s strategy and customer expectations

Essential Duties and Responsibilities:

  • Accountable for all aspects of order management in SAP for an assigned portfolio of North American retail customers including order management, delivery and shipments
  • Accurate processing of customer orders based on SCJ processes, procedures and strategy
  • Identify, deliver and lead ongoing effectiveness improvements to order management activity using Lean tools and methodologies
  • Work closely with other members of the Collaboration and Process Excellence Teams to provide outstanding service to all customers  
  • Leverage communication skills in relation to order management to maximize Key Performance Indicator (KPI) ratings and meet departmental and/or customer service level requirements
  • Required to work closely with SCJ collaboration partners to ensure service excellence for their portfolio
  • Work closely with Collaborator to ensure the effective management of new product listings, delists, and transitions into customer orders
  • Manage updates of customer master data including but not limited to Customer Material Information Records (CMIR) in SAP
  • Utilize established resources and adhere to Standard Operating Procedure (SOP)
  • Build and maintain relationships with collaboration partners to drive customer initiatives and gold standard customer service to SCJ retail accounts
  • Work within a team and as an individual contributor in a fast-paced, changing environment

Required Skills / Experience / Competencies:

  • Bachelor’s Degree
  • SAP (minimum 1 year experience)
  • Proficient in all Microsoft Office Applications(Excel, Word, Outlook etc…)

Preferred Skills / Experience / Competencies:

  • Bachelor’s Degree in Supply Chain or Related Field
  • Previous experience in Customer Service or related field
  • Ability to work independently to prioritize tasks under the pressure of competing demands
  • Knowledge of Lean methodology & tools and focused on continuous improvement
  • Strategic mindset
  • Flexibility/adaptability/respecting deadlines
  • Strong communication written and verbal (all levels of organization)
  • Attention to detail

Job Requirements:

  • Full-time 1st Shift
  • Position may require limited travel within North America (may include overnight)

Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment and the position remains at-will.

SC Johnson & Son, Inc. is an equal employment opportunityand affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law.

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at262-260-3343or email your request All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.

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