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Associate Manager, Customer Fulfillment (Team Leader)

Racine, Wisconsin Job ID 20686 Apply

Reporting to the Manager of the Customer Fulfillment team the Associate Manager, Customer Fulfillment will be accountable for the leadership, management, and performance of a team of Collaboration Analysts and Senior Analysts supporting North America.  The Associate Manager must ensure their portfolio of customers receive service that is aligned with SC Johnson’s strategy and is executed in a manner that results in a best-in-class customer experience.  As needed, the Associate Manager may be required to represent SC Johnson in customer meetings and/or projects to achieve strategic goals.  This role may require limited travel to locations within North America.

Essential Duties and Responsibilities:

  • Provides clear leadership through a combination of objective setting, one-to-one coaching, and training
  • Ensures all team members are focused on customer requirements and are properly equipped to provide best in class customer experience
  • Continuously builds capability within the team through coaching, focusing on business acumen, Supply Chain knowledge and communication & influencing skills
  • Lead efforts to build and maintain collaborative relationships with cross functional partners to drive customer and supply chain initiatives
  • Identify and correct issues in the order to delivery process relating to order management through problem solving and collaboration with cross functional parties
  • Lead the Collaboration team to identify and deliver ongoing efficiency and effectiveness improvements to Customer Fulfillment activities using Lean tools and methodologies
  • Lead the Customer Fulfilment Collaboration Team to work closely with Customers and cross-functional partners to ensure communication occurs on all service elements
  • Be the advocate of the customer and of outstanding service with all SCJ cross-functional partners knowing established processes and representing Customer Fulfillment in Supply Chain meetings

Required Skills / Experience / Competencies:

  • Bachelor’s Degree in Supply Chain or related field
  • 5+ years of relevant experience
  • 2+ years ERP system experience (SAP, Oracle, etc.)
  • Must be eligible to work in the United States

Preferred Skills / Experience / Competencies:

  • 1+ years of People Manager Experience
  • Focused on continuous improvement
  • Understanding of end-to-end Consumer Product Goods (CPG) Supply Chain desired
  • Proven analytical capability
  • Ability to analyze and draw insights from data
  • Strong oral & written communication skills
  • Strong influencing and leadership skills
  • Ability to work independently to prioritize tasks under the pressure of competing demands
  • Intermediate to Advanced level in all Microsoft Office Applications especially in Excel
  • Experience in SAP or other ERP system (ex. Oracle)
  • Attention to detail
  • Flexibility/adaptability/respecting deadlines

Job Requirements:

  • Full-time 1st Shift
  • Position requires limited travel to the BPO office or customer account locations within North America (may include overnight)

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.


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