Associate Manager, Executive Technical SupportRacine, Wisconsin Job ID 25211 Apply
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
The Associate Manager, Executive Technical Support (VIP), reports into the End User Operations Manager within the global Service Delivery and Operations team and is focused on delivering tailored solutions and technical support to VIP clients. This person will work closely with the End User Computing teams and partner with other I&O Platform teams for the evaluation, implementation, and sustainment of products and services for the VIP group globally. This role’s primary responsibility is to provide technical support services to the VIP group and administrative executives based in Racine and will provide subject matter expertise to VIP clients in other geographies. This requires an individual to have both strong technical and communication skills.
This is an onsite role in Racine, WI
Essential Duties and Responsibilities:
Lead, plan and design, new end user technology solutions that meet or exceed business requirements for VIP clients, in collaboration with the End User Technology teams
Provide senior level technical support, training and “how to” support to VIP clients, installing, configuring, and troubleshooting applications, operating systems, network connectivity and addressing hardware problems or questions
Be single point of contact, facilitating the coordination of service requests between VIP clients and other BPT support teams
Overall SME for infrastructure components for the VIP group with an emphasis but not limited to: End User Devices, Peripherals and Accessories, Collaboration Tools, Printing/Imaging devices, global VIP support processes
Assist other BPT teams in the management of a stable, secure global end client computing platform for the VIP group
Collaborate with End User Operations manager in the sustainment of a runbook for the local technical support staff that will service VIP clients globally
Act as a technical liaison and provide technical support for onsite/offsite executive meetings
Provide training and “how to” support for SCJ approved hardware and approved business software
Lead and/or participate in various projects: strategic and operational initiatives
Required Skills / Experience / Competencies:
Associate Degree or military experience may be considered in lieu of degree requirement
5+ years of desktop support experience
Must be authorized to work in the United States without sponsorship
Preferred Skills / Experience / Competencies:
Outstanding customer service focus, with a demonstrated ability to work with all levels within the company
Excellent written, verbal, and inter-personal communication skills
Ability to translate technical terminologies into understandable terms while working with clients of widely varying computer skills
Advanced troubleshooting experience related to all SCJ approved Hardware and Software surrounding the end user computing environment
Strong understanding of SCJ Policies and procedures
Intermediate knowledge of SCJ approved hardware and software surrounding networking (voice/data), server and mobile device platforms
Ability to learn new technologies quickly and apply them to business solutions
Excellent time management and prioritization skills
Proven ability to function independently or in a team environment
Personally committed to self-improvement
Prior experience managing small to large sized projects
Experience operating with a geographically diverse global team
Position must provide limited off-hours support as needed
Ability to challenge the status quo
Experience working with managed service vendors
Required amount of travel 5-10% to support meetings at remote locations
Virtual candidates will not be considered
Prefer individuals willing to commit to a 3+ year rotation
SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.
At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.
Equal Opportunity Employer
The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.
If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.