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Associate Manager, Quality

Racine, Wisconsin Job ID 12718 Apply

The Associate Manager, Quality is responsible for ensuring that the production goes on in a manner that all established quality related guidelines and regulations are adhered to and communicated throughout SCJ.  He/she identifies methods and technologies to improve quality and productivity and monitors the activities of their subordinates in the planning, managing, implementation pre and post commercialization of Quality Improvement functions and provides resources for completion of these functions.

Essential Duties and Responsibilities:

  • Manage the activities, practices, and procedures employed by technicians/technical specialists to ensure successful product launches and continued product quality.
  • Make timely decisions concerning nonconforming products and processes to ensure that the company meets its safety, quality and business objectives.
  • Develop, implement, manage, and participate in the Quality Improvement programs aimed at preventing safety and quality problems from occurring.
  • Promote the application of quality engineering, reliability engineering and preventative techniques such as statistically designed experiments, FMEA, AQL and Defect Classification, and Control Plans throughout the entire organization.
  • Check and correct standard operating procedures, processes or systems ensuring standards and overall results are achieved.
  • Review and identify methods and technologies to improve consumer complaint data.
  • Develop, publish, and implement quality procedures and practices to support the local quality management system.
  • Select, develop, and motivate a competent technical staff to provide the base for efficient and effective quality operations.  This function includes the evaluation of technical performance by administration of annual performance reviews of staff members, by the recommendation of salary increases and by the recommendation and implementation of skill development programs.
  • Develop and recommend to the Regional Quality Director the group’s annual objectives, expense, capital budgets, and changes in the composition of the group to meet strategic plan objectives.
  • Manage and implement Waxdale Quality Assurance strategy to align with regional objectives.
  • Effectively partner with colleagues from Site Leadership Teams, RD&E, Legal, Product Supply, Logistics, Procurement, Contract Manufacturing and Marketing. 
  • Provide quality system and compliance assessments of the manufacturing facility and drive continuous improvement.
  • Responsible for key KPI performance:  Scrap, Consumer Complaints, First Pass Prime, Critical Defects, Capability, etc.
  • Maintenance and improvement of the ISO9001 standards as well as other regulatory bodies as dictated by product portfolio.


  • Courage - Stepping up to address difficult issues, saying what needs to be said.
  • Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
  • Dealing with Ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
  • Integrity & Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Interpersonal Savvy - Relating openly and comfortably with diverse groups of people.
  • Priority Setting - Providing direction, delegating, and removing obstacles to get work done.
  • Drive for Results - Consistently achieves results, even under tough circumstances.
  • Decision Quality - Make good and timely decisions that keep the organization moving forward.
  • Developing Direct Reports - Developing people to meet both their career goals and the organization's goals.
  • Building Effective Teams - Build strong teams that apply diverse skills and perspectives to achieve common goals.
  • Delegation - Giving others authority, responsibility, and autonomy to make decisions and execute tasks or assignments.

Required Skills / Experience 

  • Bachelor’s Degree in Science or relevant discipline.
  • 5 plus years of experience in quality environment.  

Preferred Skills / Experience

  • This position requires an incumbent with thorough and updated knowledge of applicable quality techniques, which include:
    • Component and product life testing techniques and data analysis
    • Applied Statistics including Design of Experiments
    • Quality planning
    • Quality audit
    • New product development and commercialization processes

  • GMP Experience in pharmaceutical or food industry is preferred
  • People Management Experience
  • Will work with the highest level of compliance to Safety, Health and Environment rules and regulations
  • Strong influential and interpersonal skills
  • Quick understanding of manufacturing processes
  • Experience with high-volume consumer products 

Job Requirements:

  • Full Time
  • Up to 10% travel required, possibly including overnight

    Other duties, responsibilities and activities may change or be assigned

    at any time with or without notice as assigned by the Manager. The job description

    does not constitute a contract of employment and the position remains at-will.

SC Johnson & Son, Inc. is an equal employment opportunityand affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law.

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at262-260-3343or email your request to  All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.


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