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Manager, IT Business Relationship Management (Procurement, SSC Customer Fulfillment & Finance, Headquarters Finance & Law)

Racine, Wisconsin Job ID 12418 Apply

Summary:

The Manager, IT Business Relationship Management - Procurement, SSC Customer Fulfillment & Finance, Headquarters Finance & Law is part of SC Johnson’s IT organization, Business Process and Technology (BPT), which is comprised of several teams, including Applications, Information Management, Infrastructure, Information Security, Business Relationship Management, Governance & Operations, that work together to deliver and sustain business enabling technologies.

Reporting to the Director, BPT Business Relationship Management, Headquarters & BPT, the Manager, BPT Business Relationship Management, is responsible for developing and maintaining the strategic business partnership for the identified portfolios (Procurement, SSC Customer Fulfillment & Finance, Headquarters Finance & Law) and serving as the strategic interface with Leaders and the Global Process Owners for the purpose of business/IT strategy development, solution discovery, risk management and relationship management for these areas.

Essential Duties and Responsibilities:

  • Serves as the strategic interface with assigned functional leaders for the purpose of business/IT strategy development, solution discovery, service management, risk management and relationship management.
  • Serves as the business relationship linkage between the business and BPT (at the executive level). Provides highly-valued strategic consulting level support and guidance through key initiatives. Communicates decisions, priorities and relevant project information to appropriate levels of staff regarding business unit requests, projects and initiatives.
  • Proactively shares knowledge of business process discipline and technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness.
  • Proactively serves as a “trusted advisor,” and is the primary point of contact from BPT for business line executives, managers and key contacts and represents BPT in selling services, solutions and capabilities.
  • Strives to be a valued and preferred service provider to all business partners. Focuses on strategic initiatives and plans, is proactive, anticipatory and driving in nature, and provides significant value to business units.
  • Facilitates the planning and execution of business changes through the use of standard business process and technology.
  • Serves a lead role in enabling the business to achieve their objectives through the effective use of technology.

Required Skills / Experience / Competencies:

  • Bachelor’s degree in Business or Information Technology or related field
  • 7+ years of experience in Consulting and other IT roles; prior relationship management or account executive experience ideal
  • 5+ years of experience managing IT personnel, projects or initiatives, and/or IT departments
  • Business acumen and knowledge of HQ processes, with specific experience in Finance

Preferred Skills / Experience / Competencies:

  • Business acumen and knowledge of Procurement, SSC Customer Fulfillment & Finance, and Law processes
  • Strong knowledge and understanding of Business Partner’s services including line of business, processes and applicable technologies
  • Experience with global enterprises and cross functional projects
  • Knowledge of productivity measures and methodologies
  • Working knowledge of IT outsourcing models and governance including Cloud, Managed Services, Strategic Sourcing partnerships
  • Strong understanding of compliance implications and controls impacting business areas
  • Strong knowledge and experience in business process mapping and re-engineering
  • Strong ability to interact effectively and influence at all levels of the organization
  • Possess business process expertise and technical understanding of IT and impact on the business
  • Ability to apply customer relationship management practices
  • Dedication and commitment to top-quality service and to meeting customer expectations
  • Strong perspective, understanding, and sensitivity towards company business issues
  • Results-oriented leadership and facilitation capabilities
  • Creativity and flexibility in analytical skills to facilitate leveraging solutions for a win-win outcome
  • Speed and responsiveness in the resolution of issues
  • Natural leadership ability and strong work ethic
  • Business knowledge and experience, including appropriate business-related certification
  • Experience in developing business cases, cost/benefit analyses, ROIs and financial models
  • Excellent oral and written communication skills
  • Strong relationship-building skills
  • Strong project management skills

SC Johnson & Son, Inc. is an equal employment opportunityand affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law.

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at262-260-3343or email your request to  SCJHR@scj.com.  All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.

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