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Jr Analyst, HR Operations

San Isidro, Argentina Job ID mkm49o2O0-rzr3-0ctvQcA
  • City:
    • San Isidro
  • Country:
    • Argentina
  • About SC Johnson:
    • SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Come join us and make an impact through iconic global brands. GO FURTHER WITH OUR FAMILY™
  • Summary of Role / Job Description:
    • The HR Delivery Center Representative is responsible for executing activities in one or more of the following functional areas: Talent Management, Data Administration, Payroll and Compensation / Benefits Administration supporting the LATAM region. S/he performs call handling, inquiry management / resolution, transaction processing, and general customer service. 
  • Primary Accountabilities:
      • Processes HR transactions in Workday and other HR technologies, as requested
      • Resolves HR process and policy questions and colleague issues through multiple communication channels
      • Leverages knowledge management solutions to complete inquiries and transactions
      • Works to meet expected service levels and business performance goals
      • Escalates client service issues to appropriate party as appropriate
      • Documents all cases in case management system
      • Ensures consistent application of HR policies and state, federal, and / or country laws and practices
      • Provides input to the SCJ HR Delivery Center knowledgebase and contributes ideas to improve processes or performance
      • Demonstrate empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with
      • Supports change programs and initiatives
      • Develops understanding of HR operations and the SC Johnson organization
      • Participates in scheduled and ad hoc training to improve HR and business acumen
      • Supports colleague engagement and cultural programs and initiatives
      • Performs special projects and related duties, as assigned
  • Qualifications:
      • Minimum high school diploma; Bachelor’s degree student
      • 1+ year of experience in HR, Shared Service Organizations, and/or related fields (desirable)
      • Intermediate/Advanced English level. Portuguese (desirable)
      • Knowledge of HR functions, processes, and operations, including talent, data administration, payroll or compensation / benefits administration preferred
      • Ability to accurately collect information and ask probing questions to understand and assess the colleagues’ needs and situation
      • Strong verbal and written communication skills
      • Strong customer service skills including ability to diffuse challenging situations
      • Ability to prioritize workload and provide timely follow-up and resolution
      • Skilled in conducting research and using existing knowledge to resolve inquiries
      • Ability to work effectively in a fast-paced, self-directed team-based environment subject to changing priorities and short deadlines
      • Strong attention to detail
      • Possesses problem solving skills
      • Skilled in developing professional relationships with colleagues, supervisors, and peers
      • HR Information Systems experience preferred, Workday a plus
      • Proficient in Microsoft Office software

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