Analyst, Customer Fulfillment (Mandarin Speaker)

Job Summary:

As an Analyst, Customer Fulfillment (Mandarin Speaker) you will be processing, managing, and monitoring customer orders for a portfolio of accounts and provide resolution to internal and external customer queries accurately and on a timely basis and identifies and implement process improvement.

Essential Duties and Responsibilities:

• Proactive order management and anticipating and solving issues relating to customer orders.

• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)

• Day to day liaison with local country (Sales, Logistics & Finance Departments)

• Escalation of stock allocation and customer service issues to Team Leader

• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem.

• Identifies and implements process improvements and identifies efficiencies and best practices.

• Conducts trade visits with sales representatives if required and visits local country as representative of SSC (Shared Service Centre) as necessary.

• Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business.

Required Skills / Experience / Competencies:

• Bachelor’s degree in industrial engineering, business or equivalent

• 1 to 2 years of experience in SAP (Systems Applications and Products) or in a similar capacity, preferably in an MNC (Multinational Company) environment

• Must be fluent in English and Mandarin (read, write, and speak)

• Good oral and written communication skills

Job Requirements:

• Permanent – full time job

What's in it for you:

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay 

• Health care benefits, such as paid sabbaticals, a fitness centre and more

• A family-oriented program

• Personalized career development plan

• Independence and Autonomy

ABOUT SC JOHNSON

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning and professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Apply now to join us and go further with our family.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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