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Analyst, Customer Fulfillment - Lifestyle

Racine, Wisconsin Job ID 11916

Summary:

  • Responsible for processing customer orders in SAP based on an assigned portfolio of North American retail customers
  • Proactively communicate and manage escalations to improve order management activity
  • Executes services in a manner aligned with SCJ’s strategy and customer expectations

Essential Duties and Responsibilities:

  • Accountable for all aspects of order management in SAP for an assigned portfolio of North American retail customers including order management, delivery and shipments
  • Accurate processing of customer orders based on SCJ processes, procedures and strategy
  • Identify, deliver and lead ongoing effectiveness improvements to order management activity using Lean tools and methodologies
  • Work closely with other members of the Collaboration and Process Excellence Teams to provide outstanding service to all customers  
  • Leverage communication skills in relation to order management to maximize Key Performance Indicator (KPI) ratings and meet departmental and/or customer service level requirements
  • Required to work closely with SCJ collaboration partners to ensure service excellence for their portfolio
  • Work closely with Collaborator to ensure the effective management of new product listings, delists, and transitions into customer orders
  • Manage updates of customer master data including but not limited to Customer Material Information Records (CMIR) in SAP
  • Utilize established resources and adhere to Standard Operating Procedure (SOP)
  • Build and maintain relationships with collaboration partners to drive customer initiatives and gold standard customer service to SCJ retail accounts
  • Work within a team and as an individual contributor in a fast-paced, changing environment

Required Skills / Experience / Competencies:

  • Bachelor’s Degree
  • SAP (minimum 1 year experience)
  • Proficient in all Microsoft Office Applications(Excel, Word, Outlook etc.)

Preferred Skills / Experience / Competencies:

  • Bachelor’s Degree in Supply Chain or Related Field
  • Previous experience in Customer Service or related field
  • Ability to work independently to prioritize tasks under the pressure of competing demands
  • Knowledge of Lean methodology & tools and focused on continuous improvement
  • Strategic mindset
  • Flexibility/adaptability/respecting deadlines
  • Strong communication written and verbal (all levels of organization)
  • Attention to detail

Job Requirements:

  • Full-time 1st Shift
  • Position may require limited travel within North America (may include overnight)

SC Johnson & Son, Inc. is an equal employment opportunityand affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, marital status, pregnancy, sexual orientation, ancestry, genetic information, or any other characteristic protected by law.

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at262-260-3343or email your request to  SCJHR@scj.com.  All qualified applicants are encouraged to apply. Download the EEO is the Law posterfor more information.

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