Manager, Business Quality

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

The Manager, Business Quality is responsible for driving Business Category and Brand level focus for consumer, customer, and high impacting internal quality issues. You’ll implement prevention-related programs that will mitigate process and product failure in the innovation quality space and understand risk for new model programs and develop quality plan for successful product launches globally.

In this role, you’ll plan, implement, manage and participate in the assigned Quality operations to ensure that the pre-commercialization quality activities are completed, communicate quality related information throughout SC Johnson (SCJ), identify methods and technologies to improve quality and productivity and identify and participate in Consumer and Customer driven quality improvement projects.

Essential Duties and Responsibilities:

• Plan, manage, and participate in the pre- and post-commercialization quality activities, which include, but are not limited to:

  • use of statistical techniques to develop and improve products and processes

  • FMEA (Failure Mode and Effect Analysis)

  • process mapping

  • control plans

  • evaluation of production capabilities

  • review and improvement of consumer complaint data

  • RCA (Root Cause Analysis) and resolution of quality issues

• Partner with a variety of departments and potentially other Business Units within the company, including regional/global Leadership Teams, RD&E, Legal, Product Supply, Logistics, Procurement, Contract Manufacturing and Marketing

• Partner with Global RD&E, Marketing, Supply Chain and Call Center personnel to drive project teams to address top consumer / Customer complaints, customer service, and high internally impacting quality issues

• Serve as a voting Sponsor for all Global new product Technical Reviews gates.   Reviewing Technical requirement deliverables and understanding risk to determine product advancement outcome

• Develop the overall quality plan for new products. Partner with the business teams to identify & address early risks for product changes and new product introductions

• Utilization of Quality by Design (QbD) principles in partnership with RD&E teams to ensure products are developed for the consumer with manufacturing quality

• Establish and implement design guidelines for products to address systemic issues and support new technologies

• Sponsor the facilitation of Design and End Use FMEAs and other risk analysis tools during the development phase of new products

• Leverage lessons learned and knowledge management tools to drive systemic product and process improvement

• Utilize QFD to ensure that customer requirements are translated into relevant technical designs throughout each stage of product development

• Determine Quality resources needed on all new projects and engaging the Regional resource owners early in the new product development process

• Coordinate Quality activities on programs that have multiple manufacturing locations and multiple launch regions

• Classify defects for products, in conjunction with launch teams, to ensure consistency of defect classification across the globe

• Promote the application of quality engineering, reliability engineering and preventative techniques such as statistically designed experiments, FMEA, AQL and Defect Classification, and Control Plans throughout the entire organization

• Key KPI performance:  Consumer Complaints, First Pass Prime, Critical Defects, Capability, etc.

• Develop, implement, manage, and participate in the Quality Improvement programs aimed at innovation quality and technology transfer

Required Skills / Experience / Competencies:

• Bachelor’s degreein Science, Engineering or related discipline or military experience considered in lieu of education requirement

• 5+ years working in RD&E or a Quality-related field with a strong emphasis on quality tools (such as QbD, 8D, FMEA, FTA, QFD, DMAIC, Risk management, Knowledge management, etc.)

Preferred Skills / Experience / Competencies:

• Bachelor’s degree in Engineering or Chemistry preferred

• MBA preferred

• GMP experience in pharmaceutical or food industry preferred

• Thorough and updated knowledge of applicable quality techniques required, which include:

  • Component and product life testing techniques and data analysis

  • Applied Statistics including Design of Experiments

  • New product development and commercialization processes

• Strong written and oral communication skills - Ability to present on various topics to executive committees when requested and discussing issues with plant personnel

• Ability to work on issues that are not clear cut (go / no go) and require a multi-functional viewpoint to ensure the team keeps focus on protecting the Consumer and Brands while considering the overall business impact

• Strong influential skills and interpersonal savvy

• People management experience, including ability to delegate and build effective teams

• Maintain the highest level of compliance to Safety, Health and Environment rules and regulations

• Business Acumen - Applying knowledge of business and the marketplace to advance the organization's goals

• Strategic Agility - Seeing ahead to future possibilities and translating them into breakthrough strategies

• Managing Vision & Purpose - Paint a compelling picture of the vision and strategy that motivates others

• Courage - Stepping up to address difficult issues, saying what needs to be said

• Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels

• Integrity & Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Priority Setting - Providing direction, delegating, and removing obstacles to get work done

• Drive for Results - Consistently achieves results, even under tough circumstances

• Decision Quality - Make good and timely decisions that keep the organization moving forward

Job Requirements:

• 10% travel required, including overnight

• Remote work is available once a week for eligible employees

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

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Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO is the Law poster for more information.