ABOUT THE ROLE

• The Senior AR Analyst will be responsible for cash reconciliations and collections within a high-volume, team-focused environment, managing numerous invoices and titles while ensuring adherence to corporate credit and collection policies.

• This role involves reconciling accounts receivable, including unapplied cash and customer accounts, to ensure accuracy and facilitate cash collections.

• They will contact customers via phone and email to investigate reasons for overdue payments, review sales, service, or contract terms, and resolve issues.

• Additionally, the Analyst will record, and update information related to financial status, reconciliation, and collection efforts in a timely manner.

• This role will provide valuable insights and resolutions regarding receivables and contribute to the design and testing of system and process enhancements.

KEY RESPONSIBILITIES

• Review and follow up collection of outstanding customer accounts through identifying and addressing non-payment issues with customers, offering guidance on complex matters such as short-pays, credits, and open invoices to facilitate resolution.

• Maintain documentation for compliance reporting and audits.

• Maintain collections for customers/clusters/business units and ensure the timely collection of all types of invoices, credit reports, and analysis/reviews.

• Monitor accounts and manage the day-to-day operations with a share service team.

• Reports for kpi’s, internal and external audits.

• Assist and guide the audit reporting process alongside the main stakeholders.

• Communicate and work to resolve complex issues and effectively handle difficult customer invoicing requests to maximize productivity, payment resolution and effectiveness.

• Manage and receive business-to-business collection calls and assist with incoming customer payment claims

• Analyze disputes alongside sales and share service teams.

• Prepare a report on the status of collection activities.

• Ensure that collections targets are met or exceeded monthly aiming to accomplish with the DSO (Days Sales Outstanding), & Overdue reports (Month-YTD-YTG)

REQUIRED EXPERIENCE YOU’LL BRING

• Preferably knowledge in customer portals

• Advanced proficiency in English.

• 3 to 5 years’ experience in Account Receivables reconciliations/Collections.

• Bachelor’s degree in accounting or finance or related field is preferred.

• Experience in SAP ERP preferred.

• Complete understanding of the Order to Cash process

•  Working knowledge of Microsoft Office products (Outlook, Word, PowerPoint).

PREFERRED EXPERIENCES AND SKILLS 

•  Quick problem solver, team player, good time management skills.

•  Excellent listening, oral, and written communication skills.

•  Great organizational and interpersonal skills.

•  Self-motivated with the ability to self-manage to meet competing deliverables.

•  High level of analytical skills and problem-solving skills.

JOB REQUIREMENTS

• Full-Time

• Once-weekly remote work for eligible employees

• Contract for an Undetermined Time

• This role is not eligible for relocation

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

ABOUT US

SC Johnson (SCJ) is a family company working for a better world. It's this essence that drives all its activities around the world for 135 years. Throughout its history, it has established itself as one of the leading global manufacturers of household brands, offering high-quality products in hygiene, cleaning, home storage, air fresheners, pest control, among others. In Brazil, its portfolio includes recognized brands such as Pato®, Mr. Músculo®, Lysoform®, Glade®, Raid®, OFF!®, Baygon®, and Ziploc®.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.