Procurement External Manufacturer Operation Manager

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Job Title: Procurement External Manufacturer Operation Manager

Location: Bangkok

Department: Procurement

            As EM Operation Manager you will own end-to-end coordination of EM partnerships, spanning supplier onboarding, production scheduling, quality control, and cost optimization.

Essential Duties and Responsibilities:

• Lead Execution of EM Sourcing Strategy: Align EM sourcing initiatives with organizational business goals by leading strategy execution—including supporting Portfolio contract negotiations with EM partners, driving supplier consolidation efforts to optimize procurement costs and reduce operational complexity, and ensuring all implementation activities adhere to predefined quality standards, delivery timelines, and budget targets.
• Oversee End-to-End EM Partnership Coordination & Performance Management: Manage the full lifecycle of EM partnerships to ensure operational stability, with a focus on proactive performance oversight: lead supplier onboarding; coordinate production scheduling (balancing internal demand forecasts with supplier capacity); oversee quality control (work with Quality team monitoring partner performance, and enforcing quality requirements to prevent defects or delays); and establish a structured EM performance tracking system—defining KPIs (e.g., on-time delivery rate, defect rate, cost adherence),conducting periodic performance reviews (monthly/quarterly)、and working with underperforming partners to develop improvement plans, while recognizing high-performing partners to strengthen long-term collaboration.
• Resolve Critical Operational Bottlenecks: Proactively identify and address high-impact EM operational issues to safeguard business continuity: resolve delivery delays (by collaborating with suppliers to expedite production or adjust timelines), support capacity expansion planning to meet growing demand, and drive continuous efficiency improvements to achieve cost-saving targets.
• Develop EM Operations Team Capabilities: Build the long-term effectiveness of the EM operations team to sustain performance: design and deliver targeted upskilling programs, establish clear performance metrics and expectations, and provide one-on-one mentoring to enhance team members’ problem-solving, negotiation, and partnership management skills—ensuring the team meets ongoing operational demands and scales with business growth.

Required Skills / Experience / Competencies:

• Education: Bachelor’s degree or above in Supply Chain Management, Operations Management, Industrial Engineering, or a related field.
• Experience: 8+ years of experience in OEM/ODM operations or supplier management within the FMCG industry, with practical experience in partner collaboration, sourcing execution, or resolving operational bottlenecks.
• Language Proficiency: Fluent in both Thai and English (spoken and written) – a required capability for cross-team and partner communication.
• Competence: Proven experience in supplier performance management (e.g., defining KPIs, conducting reviews) and cross-functional collaboration (e.g., coordinating with Quality, Planning, Sourcing teams).
• Proficiency in using ERP systems (e.g., SAP, Oracle) or supplier management tools to track EM operations, analyze performance data, and streamline workflow processes.
• Experience in leading EM supplier consolidation or cost optimization projects in FMCG, with a track record of driving measurable results (e.g., 10%+ cost reduction, improved supplier efficiency).
• Strong negotiation skills, particularly in managing EM partner contracts (e.g., pricing, delivery terms) to balance cost control and long-term partnership stability.

What's in it for you:

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people can achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay
• Ongoing training and development
• Family-owned company, with a family feel
• Be a member of a company championing a better world through sustainability and environmental protection measures

ABOUT SC JOHNSON

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning and professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Apply now to join us and go further with our family.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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