Associate Manager, AR/Credit & Collections

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Associate Manager, AR/Credit & Collections

Location: Frimley, Surrey
Function: Customer Financials – EMEA Shared Services Centre (SSC)
We do not support international relocation for this role

What’s in it for you?

• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Profit Share, Pension, Life cover & Health Insurance
• Free Parking, Shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
• Newly refurbished free onsite Gym with free classes + NEW Spin Studio!

Role Overview

Based within SC Johnson’s EMEA Shared Services Centre, the Associate Manager, Customer Financials is responsible for leading a multi-country team to deliver high-quality customer financial operations. The role ensures strong customer service, accounting compliance, and achievement of key performance indicators, while acting as a key liaison between the SSC and local Sales and Finance teams

Key Responsibilities

People & Team Leadership

• Lead, develop, and motivate a diverse team through coaching, performance management, and talent development
• Manage resource planning, workload distribution, performance, and employee relations
• Drive engagement, inclusion, and a culture of trust aligned with SSC values

Operational & Functional Leadership

• Ensure timely resolution of customer claims and adherence to agreed service level agreements
• Coordinate effectively with Sales and Finance to ensure accurate documentation and issue resolution
• Analyse performance against targets, escalate risks, and support delivery of SSC objectives

Stakeholder & Relationship Management

• Build strong partnerships with local subsidiaries and internal stakeholders
• Act as the primary point of contact for issue resolution and escalation
• Influence adoption of standardised processes and best practices

Process Excellence & Controls

• Champion continuous improvement using LEAN/OPEX principles
• Maintain robust internal controls and support internal and external audits
• Identify and mitigate operational risks

Experience & Skills

• Fluent English plus an additional European language
• Proven experience in customer financials, sales finance, or customer service within a multinational environment
• Demonstrated people management experience in diverse, multicultural teams
• Strong stakeholder management, change resilience, and a results-driven mindset

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Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.