Job Summary:

The Modern Endpoint Engineer is responsible for Modern Endpoint Management, including Windows, iOS, and macOS devices.  In this role, you will lead service improvement efforts, and interact with our Managed Service Providers (MSPs) to deliver solutions to our users that promote ease of use and productivity while ensuring adherence to security requirements. This role will also interact with many departments within SCJ to understand requirements and deliver business value. You will also manage End-user productivity (EUP)-related projects, platforms, and day-to-day level 3 support.

Essential Duties and Responsibilities:

• Lead Continuous improvement efforts for Modern Endpoint Management solutions by proposing and implementing enhancements to optimize efficiency and quality.
• Collaborate with Service Owner to develop and maintain an understanding of the Modern Endpoint Management ecosystem, including hardware, operating system(s), applications, and security.
• Ensure compliance with standards and SLAs/XLAs by Managed Service Providers.  Serve as a first escalation point for MSPs for issues.  Monitor and analyze product performance metrics.
• Partner with Service Owner to implement and innovate solutions for SCJ application and infrastructure owners. Assist in defining and prioritizing product features. 
• Ensure SCJ standard infrastructure management processes are followed, identify procedural issues, and lead actions to remediate and correct processing as needed (examples: change, work, problem management).
• Coordinate and manage escalation with vendors and partners for I.E problem resolution as needed.
• Management of vendors and partners’ relationships as necessary.
• Lead and participate in various projects: strategic and operational initiatives.
• Document processes and procedures for maintenance and support.
• Provides 3rd-level operational support for platforms.

Required Skills / Experience / Competencies:

• Bachelor’s degree in information systems, computer science, or related technical discipline
• Minimum 3 years of experience with a global enterprise-level service.
• Experience in Endpoint and Desktop Management space including but not limited to systems design, implementation, and support.

Preferred Skills / Experience / Competencies: 

• The ideal candidate will have a skill set that includes a wide breadth of infrastructure-related technologies
• Excellent written and verbal communication skills.
• Experienced working with Managed Service Providers
• Communicate with both technical and non-technical audiences
• Ability to troubleshoot complex problems
• Strong customer service skills, attention to detail, sense of urgency
• Excellent interpersonal skills and a “can do” attitude in a team environment
• Ability to work with and support a globally dispersed team
• Strong analytical and problem-solving skills – evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable operational plans and involves others as needed
• Design Thinking; User Experience modeling
• Microsoft and/or JAMF certifications are a plus

JOB REQUIREMENTS

• Full-time, permanent employment
• Onsite work setup; remote work once a week is available upon regularization
• Off-hours support and a flexible schedule to accommodate a global team will be required
• This role is not eligible for relocation

BENEFITS AND PERKS

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people can achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay (up to 14th-month pay, pension plan, etc.)
• Health care benefits, such as paid sabbaticals, a fitness centre and more
• A family-oriented program
• Personalized career development plan
• Independence and Autonomy

ABOUT US

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning and professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Apply now to join us and go further with our family.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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