Associate Manager, Customer Supply Chain

While there's a pre-identified candidate, all interested applicants are welcome to apply.

We are looking for an Associate Manager, Customer Supply Chain: E-Commerce with an analytical, collaborative, and results-driven mindset to lead the service, supply, and operational excellence agenda for digital customers.

This role will be responsible for connecting customers, Sales, Customer Marketing, Demand Planning, Supply Planning, Logistics, Distribution, and Customer Fulfillment, ensuring that channel growth is supported by availability, predictability, efficiency, and a differentiated customer experience.

KEY RESPONSIBILITIES

• Build and strengthen collaborative relationships with E-commerce customers’ supply, operations, and supply chain teams.
• Lead performance forums with customers, tracking key indicators such as In Stock, Days on Hand, Confirmation Rate, Fill Rate, Forecast Accuracy, Sell Out, OTIF, out-of-stocks, returns, and service level.
• Analyze performance data, identify root causes, and build action plans to improve availability, reduce out-of-stocks, optimize inventory, and increase customer satisfaction.
• Coordinate logistics and tactical meetings with customers, aligning commercial, operational, and supply chain priorities.
• Partner with internal teams to support launches, campaigns, seasonality, commercial events, channel growth plans, and D2C initiatives.
• Support the implementation and evolution of D2C operating models, considering consumer journey, fulfillment, last mile, order integration, visibility, service level, and cost efficiency.

REQUIREMENTS

• Bachelor’s degree in Engineering, Business Administration, Logistics, Supply Chain, Economics, Technology, or related fields.
• Previous experience in Supply Chain, Customer Service, Logistics, Planning, Customer Operations, E-commerce, or related areas.
• Experience with E-commerce, marketplaces, digital retail, D2C operations, or strategic customers will be considered a relevant plus.
• Knowledge of D2C model implementation or operations, including fulfillment, last mile, order integration, partner management, and consumer experience, will be considered a plus.
• Strong analytical skills, with the ability to interpret data, identify insights, build diagnostics, and recommend actions.
• Strong communication, organization, prioritization, and problem-solving skills.
• Intermediate or advanced English will be considered a plus.

DESIRED COMPETENCIES

• End-to-End Supply Chain and E-commerce mindset.
• Customer, consumer, and business orientation.
• Stakeholder management and influencing skills.
• Executive communication.
• Ownership and proactive mindset.
• Continuous improvement, simplification, digitalization, IA, and efficiency mindset.
• Ability to turn data into decisions and action plans.

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

ABOUT US

SC Johnson (SCJ) is a family company working for a better world. It's this essence that drives all its activities around the world for 135 years. Throughout its history, it has established itself as one of the leading global manufacturers of household brands, offering high-quality products in hygiene, cleaning, home storage, air fresheners, pest control, among others. In Brazil, its portfolio includes recognized brands such as Pato®, Mr. Músculo®, Lysoform®, Glade®, Raid®, OFF!®, Baygon®, and Ziploc®.

INCLUSION & DIVERSITY

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.