Customer Fulfilment Analyst - Portuguese and Spanish Speaker

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Location: Frimley, Surrey

Function: Shared Service Centre - Order Management

Please note this role is not eligible for international relocation.

About the role

As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Spanish & Portuguese markets (retailers) and for the SCJ sales team for which you're responsible.  As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.

About the function

The Customer Supply Chain function is made up of 8 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.

Responsibilities:

• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
• To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
• To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
• Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
• To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.

Experience you’ll bring:

• Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred)
• Should be of graduate caliber
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer services and order management experience (desirable)
• Intermediate level in Word, Excel and Outlook

Behaviours you’ll need:

• Excellent attention to detail
• Very good team player
• Mindset to seek continuous improvement
• Strong sense of urgency
• Flexibility/Adaptability
• Ability to work under pressure

You must be eligible to work in the country of application

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Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.