Job Summary:

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

• Proactive order management and anticipating and solving issues relating to customer orders
• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
• Escalation of stock allocation and customer service issues to Team Leader
• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
• Collaborates with E-commerce department to solve systems issues
• Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

• College Degree or equivalent on the job experience
• Previous Customer Services experience
• Must be a fluent English speaker and Mandarin
• SAP experience (desirable)
• Flexibility to address critical business needs
• Background working in multi-cultural environment advantage

Job Requirements:

• Full-time employment; onsite work setup (M-F); remote work once a week is available upon

regularization

• Work Hours: 8:00AM or 9:00AM to 5:00PM or 6:00PM (Mondays thru Fridays)

• Overtime might be required depending on the critical deliverables

• This role is not eligible for relocation

Benefits and Perks:

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people can achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay (up to 14th-month pay, pension plan, etc.)

• Health care benefits, such as paid sabbaticals, a fitness centre and more

• A family-oriented program

• Personalized career development plan

• Independence and Autonomy

ABOUT SC JOHNSON

With operations in more than 70 countries and 13,000 employees, SC Johnson is a fifth-generation family company that makes household cleaning, professional products, and products for home. Our supportive and inclusive company culture encourages personal and professional growth. And makes you feel valued from day one.

Apply now to join us and go further with our family.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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