Analyst, Customer Fulfillment

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE:

• Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

• Order Entry/Management – Performs data entry according to established procedures from one or more supported market.

• Efficiently manages customer portals for Manual, Semi EDI(Electronic Data Interchange) & EDI Customers.

• Executes established stock allocation procedure and error resolution logic, escalate stock availability issues or order error outside the logic.

• Runs necessary reports to Track Performance

• Advise order issues for FOT(Front Office Team) to take necessary actions (Data Pack)

• Identify best in class order management practices and apply suitable process enhancements to improve efficiency and effectiveness.

• Maintains high level of coordination with Customer Fulfillment business partners 

Required Skills/Experience/Competencies:

• College Degree or equivalent on the job experience

• Minimum of at least 2 years' experience in customer Service/Logistics

• Strong English communication skills

Preferred Skills:

• SAP experience and Intermediate Excel skills

• Process improvement orientation

• Strong ability with Microsoft Office tools and other computer systems

• Strong proactivity and personal ownership

• Flexibility to address critical business needs.

• Background working in multi-cultural environment advantage.

JOB REQUIREMENT:

• Full-time, permanent employment |Onsite work setup | once a week WFH after 3 months

• Early morning PH hours (3am-12nn or 5am-2pm) as this role will be supporting the Australian market (Mondays to Fridays)

• Overtime might be required depending on the critical deliverables

WHAT’S IN IT FOR YOU

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay (up to 14th month pay, profit sharing)

• Health care benefits, fitness center and more

• A family-oriented program

• Personalized career development plan.

• Independence and Autonomy

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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