Analyst, Customer Fulfillment

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Job Summary:

Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.

Essential Duties and Responsibilities:

• Proactive order management and anticipating and solving issues relating to customer orders
• Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
• Escalation of stock allocation and customer service issues to Team Leader
• Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
• Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business

Required Skills / Experience / Competencies:

• Good oral & written communication skills
• Solid accuracy and attention to detail
• Ability to work on own initiative and prioritize tasks
• Ability to work under pressure and strong attention to detail
• Good team player who works well with others
• Demonstrated flexibility/adaptability
• A strong sense of urgency
• Open to changes
• Fluent or strong command of English language
• Amenable to be on AU/NZ shift
• Amenable to work onsite

Preferred Skills / Experience / Competencies:

• College Degree or equivalent on the job experience
• Previous Customer Services experience
• Must be a fluent English speaker
• SAP experience (desirable)
• 0-2 years experience in similar roles
• Process improvement orientation
• Strong ability with Microsoft Office tools and other computer systems
• Excellent communication and interpersonal skills
• Strong proactivity and personal ownership
• Flexibility to address critical business needs
• Background working in multi-cultural environment advantage
• Lean capability/Project management skills

Job Requirements:

• Full-time, permanent employment |Onsite work setup | once a week WFH after 3 months

• Early morning PH hours (3am-12nn or 5am-2pm) as this role will be supporting the Australian market (Mondays to Fridays)

• Overtime might be required depending on the critical deliverables

WHAT’S IN IT FOR YOU

You’ll have the opportunity to grow your career, develop your skills, and work in an inclusive, family-like environment. At SC Johnson, we strive to create a positive, inclusive, and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

You can also enjoy various benefits that include:

• Competitive pay (up to 14th month pay, profit sharing)

• Health care benefits, fitness center and more

• A family-oriented program

• Personalized career development plan.

• Independence and Autonomy

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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