Associate, HR Delivery Center
Makati City, Philippines
Human Resources Job ID: 30031SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
As the Associate, HR Delivery Center, you are expected to be the primary face of HR Delivery Center for any SC Johnson employee and retiree-initiated HR query via phone, email, or chat. The Associate listens, proactively ask questions, provides information, and uses their strong HR knowledge to help enable timely and effective resolution of the customer’s query.
Essential Duties and Responsibilities:
Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system and live chat. Uses systems to document and escalate as needed following the appropriate processes
Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
Researches and resolves all problems/queries in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests
Ensures that documentation and employee requests meet the policy for each process
Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results
Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base and Case Management
Ensures consistent application of HR policies and state, federal, and / or country laws and practices
Required Skills / Experience / Competencies:
2 years of experience in HR, Shared Service Organizations, Contact Center / Customer Service experience preferred
Bachelor’s degree in business, HR, or related discipline required
Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation / benefits administration preferred
With experience in using Service Center technologies (e.g. ticket management like ServiceNow, employee data management like Workday, knowledge management, telephony / chat, email, document management, etc.)
Benefits & Culture:
SC Johnson is committed to providing a Great Place to Work for all its employees. Here are just some of the benefits you will receive when joining the SC Johnson Family:
- Competitive pay (up to 14th-month pay, pension plan, etc.)
- Health care benefits, a fitness centre and more
- A family-oriented program
- Personalized career development plan
- Independence and Autonomy
JOB REQUIREMENTS
- Full-time, permanent employment
- Onsite work setup (M-F); remote work once a week is available after 3 months
- Work Hours: 8:00AM or 9:00AM to 5:00PM or 6:00PM (Mondays thru Fridays)
- Overtime might be required depending on the critical deliverables
- This role is not eligible for relocation
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
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