HR Operations Manager, Global & Asia HR Delivery Center

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Summary:

Reporting to the Global and APAC HR Operations Director, the HR Operations Manager will lead and supervise a team of Associate Managers, Sr. Associates and Associates within the regional HR Service Center to ensure delivery of superior service to internal customers in multiple countries and across a range of HR processes (e.g. payroll, employee data administration, customer service, call center, vendor management, etc.)

This position will be responsible for managing the team’s areas of accountability, equipping team members with skills and knowledge they need to support the HR operations, monitoring team performance, driving continuous improvement of Tier 1 (Global & APAC) and Payroll Operations and implementing change initiatives.

Essential Duties and Responsibilities:

• Oversee the day-to-day operational activities of the team to ensure timely and accurate delivery of services (Regional, Global Tier 1 & Payroll)

• Coordinate team resourcing to ensure workloads are effectively managed

• Develop and maintain strong internal business relationships to proactively identify, mitigate and resolve customer concerns

• Coordinate the implementation of system and process changes, quality controls and audit recommendations to ensure compliance with legislation, policies and procedures and continuous improvement

• Review and evaluate payroll vendors’ performance and recommend changes if needed. 

• Build and maintain effective relationships with key stakeholders within HR as well as with key senior executives from each business / country supported

• Lead and assume overall accountability for services provided and results achieved by the Tier 1 & Payroll Team

• Ensure the confidentiality, security and integrity of employee payroll and data records are in accordance with legislation and country specific policies and procedures

Required Skills / Experience / Competencies:

• Bachelor’s degree in business, HR, or related discipline required

• 10+ years of experience with 8+ years of Payroll and Employee Data Management experience (region specific)

• Skilled in effective leadership, people management, and development

• Excellent Communication and Customer Service orientation

• Strong process-orientation and process improvement mindset

• Strong understanding of HR operations and Service Center management

• Ability to influence, partner, and develop productive relationships with senior HR leadership and other parties to achieve necessary strategic goals

• Executive presence to interact easily across all levels within the organization in a tactful, mature, and flexible manner

• Ability to work effectively in an environment subject to changing priorities and short deadlines

• Strong planning, organization, delegation, problem solving, and decision-making abilities

• Can be trusted to maintain confidential information

Preferred Skills / Experience / Competencies:

• HR Information System experience preferred, Workday and Service Now a plus

• Proficient with Microsoft Office software

• Well versed in government policies, regulations, and procedures regarding employee compensation

• Experience in vendor selection, negotiation, and management

• Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems

Job Requirements:

• Full-time, permanent employment

• Onsite work setup (M-F); remote work once a week is available after 3 months

• Work Hours: 8:00AM or 9:00AM to 5:00PM or 6:00PM (Mondays thru Fridays); flexibility is required to accommodate occasional meetings across time zones

• Overtime might be required depending on the critical deliverables

• Must be amenable to international travel if necessary

• This role is not eligible for relocation

Benefits & Culture:

SC Johnson is committed to providing a Great Place to Work for all its employees. Here are just some of the benefits you will receive when joining the SC Johnson Family:

• Competitive pay (up to 14th-month pay, executive bonus plan, pension plan, etc.)

• Health care benefits, a fitness centre and more

• A family-oriented program

• Personalized career development plan

• Independence and Autonomy

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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