Analyst - Customer Fulfillment

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Customer Supply Chain

• Location: Midrand, South Africa
• Function: EMEA Shared Service Centre (SSC) – Customer Supply Chain

About the role

As part of the EMEA SSC, you'll provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you're responsible.  As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.

About the Team/Department

The Customer Supply Chain function is made up of 6 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).  This role will sit in the Customer Fulfilment Collaboration Team - Northern Europe and Sub-Saharan Africa Clusters and you will be working with a focus on South Africa.   

Responsibilities:

• To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
• To maximize collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
• To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations;
• To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
• Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.

Experience you’ll bring:

• Fluent in English both written and verbal
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer services and order management experience (desirable)

Behaviors you’ll need:

• Influencing, presenting, communication and problem- solving skills
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Very good team player
• Mindset to seek continuous improvement

What’s in it for you?

• Competitive pay incl Profit Share
• Subsidized product allowance
• Excellent Medical Aid and Provident Fund company contribution

About us:

SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid®, Glade®, Kiwi®, OFF!®, Windex®, Ziploc® and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.

This position is not available for relocation assistance and candidate must be eligible to work in the country of application

Inclusion & Diversity 

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.  

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.