ServiceNow Platform Developer

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

The ServiceNow platform developer is responsible for design, code and troubleshoot ServiceNow platform. The role also handles tasks like architectural changes, integrations, new modules implementations and overall platform optimization.

KEY RESPONSIBILITIES

• Design and implement ITSM, ITOM, ITAM solutions for the ServiceNow platform, including but not limited to Incident, Problem, Change, Request, and Knowledge Management modules.

• Develop and configure workflows, and integrations using ServiceNow Workflow Data Fabric and scripting tools.

• Ensure data consistency and integrity across integrated systems.

• Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions.

• Support and optimize CMDB data models and service mappings to ensure accurate reporting and impact analysis.

• Implement AI-driven automation features such as Now Assist for ITSM.

• Provide technical support and troubleshooting for ServiceNow-related issues.

• Participate in documenting development processes, configurations, and best practices.

• Stay current with ServiceNow releases and recommend platform enhancements. Own, and keep compliant ServiceNow Workflow Data Fabric.

• Monitor and troubleshoot integration issues, providing timely resolutions.

• Support SDO Platforms Owner in preparation for Change Management and ARB meetings.

• Implement continuous improvement initiatives to enhance the performance and reliability of integrated systems.

• Conduct regular reviews and audits of integrations to ensure they meet business needs and compliance requirements.

REQUIRED EXPERIENCE YOU’LL BRING

• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

• Minimum of 5 years of experience in ServiceNow development and IT systems integration.

• Proficiency in integration technologies and tools, such as APIs, web services, and middleware.

• Excellent communication skills with proficiency in English and ability to converse effectively and fluently in both business and technical terms.

• Relevant certifications in ServiceNow.

PREFERRED EXPERIENCES AND SKILLS

• Demonstrated ability to implement and mature technology solutions.

• Project management experience.

• Proven customer-centric mind set.

• High motivation, self-starter, flexibility, common sense, and can-do attitude.

Job Requirements:

• Permanent, full-time employment

• Onsite work setup (M-F); 1 day remote per week after 3 months (4x office + 1 day remote/week)

• Midshift (flexible working hours); flexible to work in EMEA and US time zone if necessary

• This role is not eligible for relocation

Benefits & Culture:

SC Johnson is committed to providing a Great Place to Work for all its employees. Here are just some of the benefits you will receive when joining the SC Johnson Family:

• Competitive pay (up to 14th-month pay, pension plan, etc.)

• Health care benefits, fitness centre and more

• A family-oriented program

• Personalized career development plan

• Independence and Autonomy

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

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