Associate Manager, Financial Planning and Analysis
Mexico City, Mexico
Finance and Accounting Job ID: 29239ABOUT THE ROLE
The Associate Manager will handle cash reconciliations and collections in a high-volume, team-focused environment, managing numerous invoices and titles while ensuring adherence to corporate credit and collection policies. Responsibilities include reconciling accounts receivable, such as unapplied cash and customer accounts, to ensure accuracy and facilitate cash collections. Additionally, the Associate Manager will aim to achieve targeted Days Sales Outstanding (DSO), past-due goals, manage NWC – AR, and minimize bad debts. Engaging with customers to discuss outstanding balances, securing payments, and maintaining positive relationships are key tasks. The Associate Manager will also record, and update information related to financial status, reconciliation, and collection efforts promptly. Providing valuable insights and resolutions regarding receivables and contributing to the design and testing of system and process enhancements are also expected. Strong communication and leadership skills are essential for collaboration with various teams across the order-to-cash process, internal stakeholders, and customers.
KEY RESPONSIBILITIES
Follow up on outstanding customer accounts, addressing non-payment issues and offering guidance on complex matters like short-pays, credits, and open invoices.
Ensure documentation for compliance reporting.
Assist and guide the audit reporting process with stakeholders, prepare KPI and audit reports, and act as the main contact for audits, ensuring team guidance, documentation compilation, and account reconciliations for internal control and compliance.
Monitor account and manage daily operations with the Shared Service Center team.
Participate in and lead collections meetings with high-exposure sales teams and customers
Monitor credit, bankruptcy risk, and AR balances for key customers, highlighting risks to management.
Collaborate with the SSC to resolve complex issues and handle difficult customer invoicing requests.
Manage business-to-business collection calls and assist with customer payment claims.
Escalate disputes to upper management, lead dispute analysis with sales and shared service teams, and guide the AR team in escalating delinquent accounts.
Prepare and share collection activity reports with leadership.
Meet or exceed monthly collections targets while driving improvements in KPIs such as DSO, Bad Debt Expense, AR Aging, Cash Collections, Dispute Coding, Call Volumes, Unapplied Cash, NWC AR, and Cashflow inputs.
Support systems improvements and streamline the collection process.
Work with cross-functional teams in order to support e-invoicing developments among the Cluster.
REQUIRED EXPERIENCE YOU’LL BRING
Preferably knowledge in customer portals
Advanced proficiency in English.
3 to 5 years’ experience in Account Receivables reconciliations/Collections.
Bachelor’s degree in accounting or finance related field is preferred.
Quick problem solver, team player, good time management skills.
Excellent listening, oral, and written communication skills.
Experience in SAP ERP.
Strong accounting skills.
PREFERRED EXPERIENCES AND SKILLS
Great organizational and interpersonal skills.
Self-motivated with the ability to self-manage to meet competing deliverables.
High level of analytical skills and problem-solving skills.
Complete understanding of the Order to Cash process.
Working knowledge of Microsoft Office products (Outlook, Word, PowerPoint).
Ability to work independently, creatively, and efficiently.
Proven track record in meeting deadlines.
Power BI system preferred
Basic knowledge of the technological structure of electronic invoicing (XML, PDF)
JOB REQUIREMENTS
Full-Time
Once-weekly remote work for eligible employees
Contract for an Undetermined Time
This role is not eligible for relocation
BENEFITS AND PERKS
SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.
ABOUT US
SC Johnson (SCJ) is a family company working for a better world. It's this essence that drives all its activities around the world for 135 years. Throughout its history, it has established itself as one of the leading global manufacturers of household brands, offering high-quality products in hygiene, cleaning, home storage, air fresheners, pest control, among others. In Brazil, its portfolio includes recognized brands such as Pato®, Mr. Músculo®, Lysoform®, Glade®, Raid®, OFF!®, Baygon®, and Ziploc®.
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
