Microsoft 365 Productivity and Collaboration Manager

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

ABOUT THE ROLE

The Microsoft 365 Productivity and Collaboration Manager reports to the Director of End User Productivity (EUP).  EUP is a global team responsible for the management and delivery of digital workplace technology to all departments inside SC Johnson. Our core services include endpoints (laptops, mobile devices, and virtual computing), productivity tools, conference rooms, and office print services.

In this role you will be responsible for the productivity tool stack, primarily consisting of Microsoft 365 technologies – Teams, Office, Copilot, email, SharePoint, OneDrive, and other M365 productivity tools.  This role serves as the end-to-end service owner including planning and strategy, implementation, operations and user enablement.  The operations layer is managed by this role and executed through a global managed service provider.

This is a fulltime onsite role in Racine, WI.

KEY RESPONSIBILITIES

• Define and drive the M365 strategy in collaboration with architects and key partners like Global Information Security.
• Own the full Microsoft 365 service portfolio, supporting EUP service owners with technical direction, governance, and resources needed for successful project delivery.
• Own current and future MSP decisions as it relates to the services supported for M365.
• Oversee major operational escalations and ensure effective resolution.
• Partner with business IT representatives (DSTs) to ensure the M365 roadmap anticipates business needs and supports long term digital workplace objectives.
• Ensure efficient hand-offs between architects, engineering teams, and operational support functions.
• Partner with End User Experience & Operational Excellence Manager to ensure world-class user experience as measured by User Experience Index (UXI).
• Serve as a key member of the EUP leadership team, contributing to financial planning, technology road mapping, staffing strategies, and prioritization.

REQUIRED EXPERIENCE YOU’LL BRING

• Bachelor’s degree in Information Systems, Computer Science or related technical discipline or relevant military experience considered in lieu of education requirements
• 7+ years of experience with a global enterprise-level Infrastructure & Operations service

• 5+ years of experience with maintenance, support, deployment, security, and end user experience of end user productivity or similar tools and services
• 3+ yrs of people leadership experience

PREFERRED EXPERIENCES AND SKILLS

• O365 / M365 or related certifications
• End user experience, product management, customer service, or customer centricity methods
• Adoption and change management certification or experience
• Agile / Scrum / Jira experience
• Information security certification
• Architecture certification or experience (TOGAF or similar)
• ITIL certification or experience
• Excellent interpersonal skills and a “can do” attitude in a team environment
• Communicate with both technical and non-technical audiences
• Strong customer service skills, attention to detail, sense of urgency
• Ability to work with and support a globally dispersed team
• Strong analytical and problem-solving skills

JOB REQUIREMENTS

• Full-time during US business hours with occasional evening meetings with Philippines team members.
• Remote work available once a week after 90-day onboarding period.

• This role is eligible for domestic relocation.

BENEFITS AND PERKS

SC Johnson’s total compensation packages are at or above industry levels. In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service. As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

Other duties, responsibilities and activities may change or be assigned

at any time with or without notice as assigned by the Manager. The job description

does not constitute a contract of employment and the position remains at-will.

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive.

We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.

Better Together

At SC Johnson, we strive to create a positive, inclusive and unique workplace. We strongly believe SCJ people are able to achieve their best when they can collaborate and work together in person.

Equal Opportunity Employer

The policy of the Company is to ensure equal opportunity for all qualified applicants and employees without regard to race, color, religion, gender, marital status, sexual orientation, national origin, ancestry, age, gender identity, gender expression, disability, citizenship, pregnancy, veteran status, membership in any active or reserve component of the U.S. or state military forces, genetic history or information or any other category protected by law.

Accommodation Requests

If you are an individual with a disability and you need an accommodation or other assistance during the application process, please call our Human Resources department at 262-260-3343 or email your request to SCJHR@scj.com. All qualified applicants are encouraged to apply. Download the EEO Know Your Rights poster for more information.